Wiki redux

RT Users
1

I’ve added a couple of interesting tidbits to the wiki today that
might be useful for some of you:

http://wiki.bestpractical.com/view/Spreadsheet+RequestorDetails
http://wiki.bestpractical.com/view/ForkTemplate
http://wiki.bestpractical.com/view/MailingListIntegration

Also, Ruslan has created http://wiki.bestpractical.com/view/RT4WishList

P.S. Wouldn’t it be kind of nice if there were a periodic message to
the list with info akin to
Request Tracker Wiki ?

Cambridge Energy Alliance: Save money. Save the planet.

2

Hello,

I just found this link
http://wiki.bestpractical.com/view/Spreadsheet+RequestorDetails

Interesting but it appears to not work with rt-3.8.7. I am not very
familiar with the RT versions. What would be needed to port it?

Here is the error:

Failed to find Requestors->UserMembersObj->First->RealName - Can’t
call method “RealName” on an undefined value at (eval 4559) line 1.

Stack:
[(eval 4559):1]
[/opt/rt3/bin/…/lib/RT/Interface/Web.pm:320]
[/opt/rt3/bin/…/lib/RT/Interface/Web.pm:224]
[/opt/rt3/share/html/autohandler:53]

Thanks,
Thierry ThelliezOn Fri, Jul 17, 2009 at 11:13 AM, Jerrad Pierce jpierce@cambridgeenergyalliance.org wrote:

I’ve added a couple of interesting tidbits to the wiki today that
might be useful for some of you:

http://wiki.bestpractical.com/view/Spreadsheet+RequestorDetails
ForkTemplate - Request Tracker Wiki
MailingListIntegration - Request Tracker Wiki

Also, Ruslan has created http://wiki.bestpractical.com/view/RT4WishList

P.S. Wouldn’t it be kind of nice if there were a periodic message to
the list with info akin to
Request Tracker Wiki ?

–
Cambridge Energy Alliance: Save money. Save the planet.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

I have found this line in a folder in the rt home directory.

anyone know what it means or if this is something I can use in my autoreply

/RTHOME/RT/Test/Web.pm: $self->get($url . “?user=$user;pass=$pass”);On 31/08/2010, at 1:46 AM, Thierry Thelliez wrote:

Hello,

I just found this link
http://wiki.bestpractical.com/view/Spreadsheet+RequestorDetails

Interesting but it appears to not work with rt-3.8.7. I am not very
familiar with the RT versions. What would be needed to port it?

Here is the error:

Failed to find Requestors->UserMembersObj->First->RealName - Can’t
call method “RealName” on an undefined value at (eval 4559) line 1.

Stack:
[(eval 4559):1]
[/opt/rt3/bin/…/lib/RT/Interface/Web.pm:320]
[/opt/rt3/bin/…/lib/RT/Interface/Web.pm:224]
[/opt/rt3/share/html/autohandler:53]

Thanks,
Thierry Thelliez

On Fri, Jul 17, 2009 at 11:13 AM, Jerrad Pierce jpierce@cambridgeenergyalliance.org wrote:

I’ve added a couple of interesting tidbits to the wiki today that
might be useful for some of you:

http://wiki.bestpractical.com/view/Spreadsheet+RequestorDetails
ForkTemplate - Request Tracker Wiki
MailingListIntegration - Request Tracker Wiki

Also, Ruslan has created http://wiki.bestpractical.com/view/RT4WishList

P.S. Wouldn’t it be kind of nice if there were a periodic message to
the list with info akin to
Request Tracker Wiki ?

–
Cambridge Energy Alliance: Save money. Save the planet.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

4

Hello,

I just found this link
http://wiki.bestpractical.com/view/Spreadsheet+RequestorDetails

Interesting but it appears to not work with rt-3.8.7. I am not very
familiar with the RT versions. What would be needed to port it?

Here is the error:

Failed to find Requestors->UserMembersObj->First->RealName - Can’t
call method “RealName” on an undefined value at (eval 4559) line 1.

My assumption is you have a ticket without requestors and that the
original code is fragile

-kevin