Wide character in subroutine entry at (RT2toRT3 error)

RT Developers
1

Hello, i have some problems with re-importing data to RT3, data which has
been dumped from RT2.
At first time dump from RT2 and import to RT3 end with success, however
during second dump-import(the same environment, OS etc.) i encountered this
problem:

[Sat Mar 12 16:25:32 2011] [crit]: Wide character in subroutine entry at
/usr/lib/perl/5.10/Encode.pm line 174.
(/usr/share/request-tracker3.8/lib/RT.pm:389)
Wide character in subroutine entry at /usr/lib/perl/5.10/Encode.pm line
174.

To be more specific:

  • i was dumping(at the second time of course) from RT2 using 'since’
    option.
  • attachments and tickets includes polish letters, encoding is iso-8859-2;
  • at the first time whole procedure(dumping whole database without 'since’
    option, import to RT3) end with success, even polish signs was dumped and
    exported properly.
    I’ve tried use LANG=C option during dump and export, without success.

Please help.
Thanks in advance!

2

Hello, i have some problems with re-importing data to RT3, data which has
been dumped from RT2.
At first time dump from RT2 and import to RT3 end with success, however
during second dump-import(the same environment, OS etc.) i encountered this
problem:

[Sat Mar 12 16:25:32 2011] [crit]: Wide character in subroutine entry at
/usr/lib/perl/5.10/Encode.pm line 174.
(/usr/share/request-tracker3.8/lib/RT.pm:389)
Wide character in subroutine entry at /usr/lib/perl/5.10/Encode.pm line
174.

Since you’re using vendor packages, it is hard for anyone using the
standard distribution to know what is at line 389 in RT.pm and it
would help if you provided it.

You also likely want to look into LogStackTraces so you can have more
context.

-kevin