Why no search options for Deleted tickets?

RT Users
1

I am just curious as why one cannot search for deleted items from the
UI (3.8.7). Is there a technical reason? Or a process issue?

In a past email discussion, I saw that one could create a special page
to display the deleted tickets. But I just wonder the reason why it is
not available in the first place.

Thanks,
Thierry

2

I am just curious as why one cannot search for deleted items from the
UI (3.8.7). Is there a technical reason? Or a process issue?

In a past email discussion, I saw that one could create a special page
to display the deleted tickets. But I just wonder the reason why it is
not available in the first place.

Process. Deleted tickets are supposed to be deleted.
You possibly want resolved, rejected or a custom inactive status.

You should be able to remove DeleteTicket if you don’t want users
using it.

-kevin