Hi,
Could you please give any words on Escalation Scrips?
I installed all relating rt-addons modules(ScripConditions,
ScripActions and escalator).
Escalation Priority is working correctly(Priority value
is changing from Initial value to Final value).
ScripConditions(IfPriorityExceeds25,IfPriorityExceeds50,…)
are appearing in the Web Admin menu, and I can create some
Scrips with them.
But these Escalation Scrips are not working(not sending to
------ — --- -------
proper user).
Any suggestions will be much appreciated.
Thanks.
Tom