Why does the content of a ticket sometimes end up being created as an attachement?

Sometimes autogenerated tickets get created with the content as an
attachment when no attachment was sent with the email.
In the body of the ticket it will state there appears to be no content.

Mike Gracy
www.MyPoints.com
Unix/Network Sysadmin

525 Market St.
34th Floor
San Francisco, Ca 94105

Desk-415.829.6174
Fax-415-829-6174

Mike Gracy wrote:

Sometimes autogenerated tickets get created with the content as an
attachment when no attachment was sent with the email.
In the body of the ticket it will state there appears to be no content.

Sorry, amending this:
The email that the user gets back states that there appears to be no
content, but the content is there when viewed in the web interface.

Mike Gracy

Unix/Network Sysadmin

525 Market St.
34th Floor
San Francisco, Ca 94105

Desk-415.829.6174
Fax-415-829-6174

Mike,

I had that problem with version 3.4.2. However, after upgrading to
3.6.4, the problem no longer is an issue.

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mike
GracySent: Friday, October 19, 2007 8:48 PM
To: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Why does the content of a ticket sometimes end
upbeing created as an attachement?

Mike Gracy wrote:

Sometimes autogenerated tickets get created with the content as an
attachment when no attachment was sent with the email.
In the body of the ticket it will state there appears to be no
content.

Sorry, amending this:
The email that the user gets back states that there appears to be no
content, but the content is there when viewed in the web interface.

Mike Gracy

Unix/Network Sysadmin

525 Market St.
34th Floor
San Francisco, Ca 94105

Desk-415.829.6174
Fax-415-829-6174

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