Why does SeeCustomField and ModifyCustomField show up in Queue group rights?

RT Users
1

I noticed that SeeCustomField and ModifyCustomField show up when
editing group rights for a specific queue, and also when editing
global RTFM class group rights.

My understanding is that the ability to see a custom field is a
combination of having SeeCustomField on the custom field itself, and
also being able to see the object that the custom field is assigned
to. Similar case for ModifyCustomField.

Is my understanding correct, and if so doesn’t it make it pointless to
have these rights for individual queues or globally for RTFM classes?

Thanks.

-Todd

2

Todd,

I would also like to know, for sure, which one overrides the other. I would
assume that if I gave the “See/Modify” rights to a certain group, it would
ALWAYS be able to “see/Modify” the CF, regardless of Queue. However, If I
gave the “See/Modify” right to a group for a specific Queue, then for THAT
Queue, those rights would apply to THAT group.

That’s my best guess.

Kenn
LBNLOn Wed, Apr 20, 2011 at 5:17 PM, Todd Chapman todd@chaka.net wrote:

I noticed that SeeCustomField and ModifyCustomField show up when
editing group rights for a specific queue, and also when editing
global RTFM class group rights.

My understanding is that the ability to see a custom field is a
combination of having SeeCustomField on the custom field itself, and
also being able to see the object that the custom field is assigned
to. Similar case for ModifyCustomField.

Is my understanding correct, and if so doesn’t it make it pointless to
have these rights for individual queues or globally for RTFM classes?

Thanks.

-Todd

3

Can anyone else weigh in on this? Is this a bug? Thanks!On Wed, Apr 20, 2011 at 8:17 PM, Todd Chapman todd@chaka.net wrote:

I noticed that SeeCustomField and ModifyCustomField show up when
editing group rights for a specific queue, and also when editing
global RTFM class group rights.

My understanding is that the ability to see a custom field is a
combination of having SeeCustomField on the custom field itself, and
also being able to see the object that the custom field is assigned
to. Similar case for ModifyCustomField.

Is my understanding correct, and if so doesn’t it make it pointless to
have these rights for individual queues or globally for RTFM classes?

Thanks.

-Todd

4

These rights allow user to see/modify all cfs applied to the queue.

Regards, Ruslan. From phone.25.04.2011 21:13 пользователь “Todd Chapman” todd@chaka.net написал:

Can anyone else weigh in on this? Is this a bug? Thanks!

On Wed, Apr 20, 2011 at 8:17 PM, Todd Chapman todd@chaka.net wrote:

I noticed that SeeCustomField and ModifyCustomField show up when
editing group rights for a specific queue, and also when editing
global RTFM class group rights.

My understanding is that the ability to see a custom field is a
combination of having SeeCustomField on the custom field itself, and
also being able to see the object that the custom field is assigned
to. Similar case for ModifyCustomField.

Is my understanding correct, and if so doesn’t it make it pointless to
have these rights for individual queues or globally for RTFM classes?

Thanks.

-Todd

5

Hi,

Sort of, look at the *Context methods in CFs’ code.On Tue, Apr 26, 2011 at 7:20 PM, Todd Chapman todd@chaka.net wrote:

So does this override rights on the custom field?

On Tue, Apr 26, 2011 at 4:49 AM, Ruslan Zakirov ruslan.zakirov@gmail.com wrote:

These rights allow user to see/modify all cfs applied to the queue.

Regards, Ruslan. From phone.

25.04.2011 21:13 пользователь “Todd Chapman” todd@chaka.net написал:

Can anyone else weigh in on this? Is this a bug? Thanks!

On Wed, Apr 20, 2011 at 8:17 PM, Todd Chapman todd@chaka.net wrote:

I noticed that SeeCustomField and ModifyCustomField show up when
editing group rights for a specific queue, and also when editing
global RTFM class group rights.

My understanding is that the ability to see a custom field is a
combination of having SeeCustomField on the custom field itself, and
also being able to see the object that the custom field is assigned
to. Similar case for ModifyCustomField.

Is my understanding correct, and if so doesn’t it make it pointless to
have these rights for individual queues or globally for RTFM classes?

Thanks.

-Todd

Best regards, Ruslan.