Hello,
I have two queues (test and test approvals). When a ticket comes into
the test queue the approval ticket is created in the "test approval"
queue. Everything works except I can not see the approval ticket listed
in the approval queue. I can click on the link “depended on” within the
test ticket in the test queue and go to the approval ticket. But, I can
not see it listed in the approval queue…
Anyone know why?
Michael