Hi all,
we are using RTFM quite heavily (yay for the 3.8.1 release!) and were
wondering if there is a technical reason why we can’t use RTFM templates
when creating tickets. If not, I will gladly move that over to the
tracker & create a wishlist item.
RIchard
Sure. That seems like a reasonable feature. Patches welcome.
-jOn Sep 1, 2008, at 10:17 AM, “Richard Hartmann” <richih.mailinglist@gmail.com wrote:
Hi all,
we are using RTFM quite heavily (yay for the 3.8.1 release!) and were
wondering if there is a technical reason why we can’t use RTFM
templates
when creating tickets. If not, I will gladly move that over to the
tracker & create a wishlist item.RIchard
List info: The rt-devel Archives
RTFM 2.4.0 with RT 3.8.1 should allow you to use RTFM on ticket create.On Mon, Sep 1, 2008 at 9:33 PM, Jesse Vincent jesse@bestpractical.com wrote:
Sure. That seems like a reasonable feature. Patches welcome.
-j
Sent from my iPhone
On Sep 1, 2008, at 10:17 AM, “Richard Hartmann” <richih.mailinglist@gmail.com wrote:
Hi all,
we are using RTFM quite heavily (yay for the 3.8.1 release!) and were
wondering if there is a technical reason why we can’t use RTFM
templates
when creating tickets. If not, I will gladly move that over to the
tracker & create a wishlist item.RIchard
List info: The rt-devel Archives
List info: The rt-devel Archives
Best regards, Ruslan.
RTFM 2.4.0 with RT 3.8.1 should allow you to use RTFM on ticket
create.
I guess that’s what I get for being a manager and out of touch with
the world 
we are using RTFM quite heavily (yay for the 3.8.1 release!) and were
wondering if there is a technical reason why we can’t use RTFM
templates
when creating tickets. If not, I will gladly move that over to the
tracker & create a wishlist item.
From the release notes:
From the documentation:
=head1 Configuration options
=head2 RTFM_Create
Set this to a true value to display the RTFM include interface on the
Ticket Create page in addition to the Reply/Comment page (Create.html
in addition to Update.html)
Please note, this only works with RTFM 3.8.1 or greater
=cut
-kevin
From the release notes:
- RTFM UI now available during Ticket Creation
(only in 3.8.1 or higher)From the documentation:
=head1 Configuration options
=head2 RTFM_Create
Set this to a true value to display the RTFM include interface on the
Ticket Create page in addition to the Reply/Comment page (Create.html
in addition to Update.html)Please note, this only works with RTFM 3.8.1 or greater
=cut
Apologies for the dead horse… and or flogging of same for RTFM…
You’ll want to update these notes to instead say “RT 3.8.1” I
think… Unless RTFM has suddenly received a massive upgrade in
version numbers since the 2.4.0rc1 accounced auguest 20th…
From the documentation:
Sorry, I simply missed that option 
Set this to a true value to display the RTFM include interface on the
Ticket Create page in addition to the Reply/Comment page (Create.html
in addition to Update.html)
Set this where? I can’t find said option in the web interface and adding
Set($RTFM_Create, 1);
to RT_SiteConfig.pm does not work, either.
Richard
Set this to a true value to display the RTFM include interface on the
Ticket Create page in addition to the Reply/Comment page (Create.html
in addition to Update.html)Set this where? I can’t find said option in the web interface and
addingSet($RTFM_Create, 1);
to RT_SiteConfig.pm does not work, either.
Sadly, RTFM_Config.pm has it correct but the docs didn’t get updated.
They’ve been updated in the repo, but you can find
/path/to/rt/local/plugins/RT-FM/etc/RTFM_Config.pm and tweak it
or just copy the config setting (RTFM_TicketCreate) to your
RT_SiteConfig.pm
It isn’t in the web interface because that tends to be for user-specific
settings. This didn’t strike me as that kind of config option.
I’ll take a patch that enables it in the Web UI if someone wants.
You’ll
need to create and RT/FM/Config.pm module to do so.
-kevin
Sadly, RTFM_Config.pm has it correct but the docs didn’t get updated.
They’ve been updated in the repo, but you can find
/path/to/rt/local/plugins/RT-FM/etc/RTFM_Config.pm and tweak it
or just copy the config setting (RTFM_TicketCreate) to your
RT_SiteConfig.pm
I changed the setting in RT_SiteConfig.pm (less places to look at),
and after $RTFM_Create → $RTFM_TicketCreate, it works, thanks 
It isn’t in the web interface because that tends to be for user-specific
settings. This didn’t strike me as that kind of config option.
Agreed, it is probably better to keep that stuff in config files. I just
included it as I poked around where the solution might hide.
Thanks
Richard