Why can't you use RTFM when creating a ticket?

Hi all,

we are using RTFM quite heavily (yay for the 3.8.1 release!) and were
wondering if there is a technical reason why we can’t use RTFM templates
when creating tickets. If not, I will gladly move that over to the
tracker & create a wishlist item.

RIchard

Sure. That seems like a reasonable feature. Patches welcome.

-jOn Sep 1, 2008, at 10:17 AM, “Richard Hartmann” <richih.mailinglist@gmail.com wrote:

Hi all,

we are using RTFM quite heavily (yay for the 3.8.1 release!) and were
wondering if there is a technical reason why we can’t use RTFM
templates
when creating tickets. If not, I will gladly move that over to the
tracker & create a wishlist item.

RIchard


List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

RTFM 2.4.0 with RT 3.8.1 should allow you to use RTFM on ticket create.On Mon, Sep 1, 2008 at 9:33 PM, Jesse Vincent jesse@bestpractical.com wrote:

Sure. That seems like a reasonable feature. Patches welcome.

-j

Sent from my iPhone

On Sep 1, 2008, at 10:17 AM, “Richard Hartmann” <richih.mailinglist@gmail.com wrote:

Hi all,

we are using RTFM quite heavily (yay for the 3.8.1 release!) and were
wondering if there is a technical reason why we can’t use RTFM
templates
when creating tickets. If not, I will gladly move that over to the
tracker & create a wishlist item.

RIchard


List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel


List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

Best regards, Ruslan.

RTFM 2.4.0 with RT 3.8.1 should allow you to use RTFM on ticket
create.

I guess that’s what I get for being a manager and out of touch with
the world :wink:

we are using RTFM quite heavily (yay for the 3.8.1 release!) and were
wondering if there is a technical reason why we can’t use RTFM
templates
when creating tickets. If not, I will gladly move that over to the
tracker & create a wishlist item.

From the release notes:

  • RTFM UI now available during Ticket Creation
    (only in 3.8.1 or higher)

From the documentation:

=head1 Configuration options

=head2 RTFM_Create

Set this to a true value to display the RTFM include interface on the
Ticket Create page in addition to the Reply/Comment page (Create.html
in addition to Update.html)

Please note, this only works with RTFM 3.8.1 or greater

=cut

-kevin

From the release notes:

  • RTFM UI now available during Ticket Creation
    (only in 3.8.1 or higher)

From the documentation:

=head1 Configuration options

=head2 RTFM_Create

Set this to a true value to display the RTFM include interface on the
Ticket Create page in addition to the Reply/Comment page (Create.html
in addition to Update.html)

Please note, this only works with RTFM 3.8.1 or greater

=cut

Apologies for the dead horse… and or flogging of same for RTFM…

You’ll want to update these notes to instead say “RT 3.8.1” I
think… Unless RTFM has suddenly received a massive upgrade in
version numbers since the 2.4.0rc1 accounced auguest 20th…

  • Brian

From the documentation:

Sorry, I simply missed that option :confused:

Set this to a true value to display the RTFM include interface on the
Ticket Create page in addition to the Reply/Comment page (Create.html
in addition to Update.html)

Set this where? I can’t find said option in the web interface and adding

Set($RTFM_Create, 1);

to RT_SiteConfig.pm does not work, either.

Richard

Set this to a true value to display the RTFM include interface on the
Ticket Create page in addition to the Reply/Comment page (Create.html
in addition to Update.html)

Set this where? I can’t find said option in the web interface and
adding

Set($RTFM_Create, 1);

to RT_SiteConfig.pm does not work, either.

Sadly, RTFM_Config.pm has it correct but the docs didn’t get updated.
They’ve been updated in the repo, but you can find
/path/to/rt/local/plugins/RT-FM/etc/RTFM_Config.pm and tweak it
or just copy the config setting (RTFM_TicketCreate) to your
RT_SiteConfig.pm

It isn’t in the web interface because that tends to be for user-specific
settings. This didn’t strike me as that kind of config option.

I’ll take a patch that enables it in the Web UI if someone wants.
You’ll
need to create and RT/FM/Config.pm module to do so.

-kevin

Sadly, RTFM_Config.pm has it correct but the docs didn’t get updated.
They’ve been updated in the repo, but you can find
/path/to/rt/local/plugins/RT-FM/etc/RTFM_Config.pm and tweak it
or just copy the config setting (RTFM_TicketCreate) to your
RT_SiteConfig.pm

I changed the setting in RT_SiteConfig.pm (less places to look at),
and after $RTFM_Create -> $RTFM_TicketCreate, it works, thanks :slight_smile:

It isn’t in the web interface because that tends to be for user-specific
settings. This didn’t strike me as that kind of config option.

Agreed, it is probably better to keep that stuff in config files. I just
included it as I poked around where the solution might hide.

Thanks :slight_smile:
Richard