I am preparing a paper proposing RT for use in our department (Oxford
University Computing Services). The department has 120 staff and
provides support to about 25,000 users. It would be very useful to be
able to cite examples of similar-sized organizations using RT.
I’d be grateful if you could mail me off list if you’re able to help,
particularly if you’re willing to be act as a point of contact should
we need to solicit further information.
Ray Miller email@example.com
Unix Systems Programmer
Oxford University Computing Services