WhoIS Problem

Hello all-

After much mucking about I managed to load RT and RTIR onto Fedora
Core 4. It appears that everything is humming along nicely except for
WhoIS. I for the life of me cannot get it operational. I have edited
RT_SiteConfig.pm to reflect that I want to use atlas.xx.xx.xx:port to
run my WhoIS but the changes don’t stick when I access them via the
webform. Like… the config says what I want it to say but the
website still has ‘local host’ and ‘best practical demo’ as the only
two WhoIS servers. I have even tried putting the info directly into
RTIR_Config.pm with no luck. I’ve been trying to read the archives
but most of the posts seem a little dated. I am running the latest
3.4 of RT and 1.1.5 of RTIR. I also want to say that if I try and do
a whois via localhost it just generates a blank WhoIS summary. I have
nothing in my log files to report either. Anyone have anything for me?

Thanks,
Alex Meyer

Hiya,

A little question??? Did you restart your web server??? Each time you
modify something of your RT/RTIR files or configuration, you have to
restart your web server.

Cheers,
Carlos

Alex Meyer wrote:

The webserver has indeed been restarted… it’s just a development
server right now so I restart it after every change.

ThanksOn Oct 18, 2005, at 2:29 AM, Carlos Fuentes Bermejo wrote:

Hiya,

A little question??? Did you restart your web server??? Each time you
modify something of your RT/RTIR files or configuration, you have to
restart your web server.

Cheers,
Carlos

Alex Meyer wrote:

Hello all-

After much mucking about I managed to load RT and RTIR onto Fedora
Core 4. It appears that everything is humming along nicely except for
WhoIS. I for the life of me cannot get it operational. I have edited
RT_SiteConfig.pm to reflect that I want to use atlas.xx.xx.xx:port to
run my WhoIS but the changes don’t stick when I access them via the
webform. Like… the config says what I want it to say but the
website still has ‘local host’ and ‘best practical demo’ as the only
two WhoIS servers. I have even tried putting the info directly into
RTIR_Config.pm with no luck. I’ve been trying to read the archives
but most of the posts seem a little dated. I am running the latest
3.4 of RT and 1.1.5 of RTIR. I also want to say that if I try and do
a whois via localhost it just generates a blank WhoIS summary. I have
nothing in my log files to report either. Anyone have anything for
me?

Thanks,
Alex Meyer


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir

Alex Meyer
DoIT Security
apmeyer@doit.wisc.edu
608-265-9316

Try checking the System Configuration under Configuration->Tools->System_Configuration. Do the variables RT::RTIR_CONFIG_FILE and RT::SITE_CONFIG_FILE point to the path where you altered them?

– Gustavo NevesFrom: “Alex Meyer” apmeyer@doit.wisc.edu
To: carlos.fuentes@rediris.es
Cc: rtir@lists.bestpractical.com
Sent: Tuesday, October 18, 2005 2:08 PM
Subject: Re: [Rtir] WhoIS Problem

The webserver has indeed been restarted… it’s just a development
server right now so I restart it after every change.

Thanks

Thanks for the advice, it yielded a solution for me. I was editing
the prior RTIR config (from an old install) and not the NEW one that
resides in /opt/rt3/local

Thanks again.On Oct 18, 2005, at 8:46 AM, Gustavo Neves wrote:

Try checking the System Configuration under Configuration->Tools-

System_Configuration. Do the variables RT::RTIR_CONFIG_FILE and
RT::SITE_CONFIG_FILE point to the path where you altered them?

– Gustavo Neves

----- Original Message -----
From: “Alex Meyer” apmeyer@doit.wisc.edu
To: carlos.fuentes@rediris.es
Cc: rtir@lists.bestpractical.com
Sent: Tuesday, October 18, 2005 2:08 PM
Subject: Re: [Rtir] WhoIS Problem

The webserver has indeed been restarted… it’s just a development
server right now so I restart it after every change.

Thanks

On Oct 18, 2005, at 2:29 AM, Carlos Fuentes Bermejo wrote:

Hiya,

A little question??? Did you restart your web server??? Each time you
modify something of your RT/RTIR files or configuration, you have to
restart your web server.

Cheers,
Carlos

Alex Meyer wrote:

Hello all-

After much mucking about I managed to load RT and RTIR onto Fedora
Core 4. It appears that everything is humming along nicely except
for
WhoIS. I for the life of me cannot get it operational. I have edited
RT_SiteConfig.pm to reflect that I want to use
atlas.xx.xx.xx:port to
run my WhoIS but the changes don’t stick when I access them via the
webform. Like… the config says what I want it to say but the
website still has ‘local host’ and ‘best practical demo’ as the only
two WhoIS servers. I have even tried putting the info directly into
RTIR_Config.pm with no luck. I’ve been trying to read the archives
but most of the posts seem a little dated. I am running the latest
3.4 of RT and 1.1.5 of RTIR. I also want to say that if I try and do
a whois via localhost it just generates a blank WhoIS summary. I
have
nothing in my log files to report either. Anyone have anything for
me?

Thanks,
Alex Meyer


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir

Alex Meyer
DoIT Security
apmeyer@doit.wisc.edu
608-265-9316


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir

Alex Meyer
DoIT Security
apmeyer@doit.wisc.edu
608-265-9316