We had a long case with an user who couldn’t login to RT, and after a
while I found out that the user had once entered the username wrong with
a space before username, like ’ foobar’, instead of ‘foobar’, and used
further on the drop-down box to select username, in the login prompt, and
always got an error. Of course, the user didn’t check the username proper,
because it was visually correct.
Should it be implemented a short check for whitespaces in both ends of a
input text for RT? Is this an useful idea?
Hope You understood what I wrote in my poor English.
Tomas
Tomas A. P. Olaj, email: tomas.olaj@usit.uio.no, web: folk.uio.no/tomaso
University of Oslo / USIT (Center for Information Technology Services)
System- and Application Management / Applications Management Group