Which files to edit to change how tickets are displayed?

RT Users
1

I’m aiming at hiding the quoted replies in tickets (a la Gmail with the
ajax-y collapsible div). Which files would I need to modify?

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Office: (408) 240-1239

2

I’m aiming at hiding the quoted replies in tickets (a la Gmail with the
ajax-y collapsible div). Which files would I need to modify?

We have an extension to do this that we’re working to get released.
(And it’s already built in to 4.0)

3

I’m aiming at hiding the quoted replies in tickets (a la Gmail with the
ajax-y collapsible div). Which files would I need to modify?

We have an extension to do this that we’re working to get released.
(And it’s already built in to 4.0)

Thanks, Jesse. When that extension gets released, would it be possible to
have that announced somewhere? This way I don’t have to monitor the Git repo
for the changes :slight_smile:

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Office: (408) 240-1239