Where to submit an email integration enhancement?

RT Users
1

Folks,

We’ve been using RT for over a year - and it’s saved us much time. Thanks.

I hacked the mailgate script to use Mail::POP3Client rather than piped
aliases as an alternate RT mailserver integration option.

It uses two simple configuration files and a cron job to iterate through
the correspond and comment mailboxes for each queue. This has been
working very well in production for over a year - it may make
installation easier because there’s no need to mess with your MTA.
Obviously there is a (configurable) amount of lag time introduced
between cron job runs.

I’d like to submit this (meager) contribution back to the RT community -
where would be the right place?

Thanks in advance.

-DJCP

Daniel Collis-Puro
Software Engineer
End Point Corp.
dan@endpoint.com
(office) 781-477-0885

2

Request Tracker Wiki has several solutions,
you can either merge your solution with one those or create new page
for it.On 2/8/07, Daniel Collis-Puro dan@endpoint.com wrote:

Folks,

We’ve been using RT for over a year - and it’s saved us much time. Thanks.

I hacked the mailgate script to use Mail::POP3Client rather than piped
aliases as an alternate RT mailserver integration option.

It uses two simple configuration files and a cron job to iterate through
the correspond and comment mailboxes for each queue. This has been
working very well in production for over a year - it may make
installation easier because there’s no need to mess with your MTA.
Obviously there is a (configurable) amount of lag time introduced
between cron job runs.

I’d like to submit this (meager) contribution back to the RT community -
where would be the right place?

Thanks in advance.

-DJCP

–
-—---------------------**********
Daniel Collis-Puro
Software Engineer
End Point Corp.
dan@endpoint.com
(office) 781-477-0885
**********---------------------—-

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