Where to put Crontool conditions?

RT Users
1

Hi list,
Where do I put custom conditions for rt-crontool? I’m trying to get
UntouchedInHours to work. Its page says to place it in local/RT/bin/… But
I have no bin inside local/RT. I’m assuming that, like so many Wiki pages,
this is simply not updated for the newer RT versions? What’s the right path
to use under 4.4.1? Thanks. Oh, the page I’m using:
https://rt-wiki.bestpractical.com/wiki/UntouchedInHours

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

2

Hi list,
Where do I put custom conditions for rt-crontool? I’m trying to get
UntouchedInHours to work. Its page says to place it in
local/RT/bin/… But I have no bin inside local/RT. I’m assuming that,
like so many Wiki pages, this is simply not updated for the newer RT
versions? What’s the right path to use under 4.4.1? Thanks. Oh, the
page I’m using:
UntouchedInHours - Request Tracker Wiki

like any custom RT scrip condition: local/lib/RT/Condition/ (you need to
create this directory if not yet done).

3

Thanks, I now have a Condition folder alongside the Interface folder.
Sorry; in my previous message, I mistyped the directory quite badly. That’s
what I get for going from memory.On Mon, Dec 19, 2016 at 11:26 AM, Emmanuel Lacour elacour@easter-eggs.com wrote:

Le 19/12/2016 à 17:07, Alex Hall a écrit :

Hi list,
Where do I put custom conditions for rt-crontool? I’m trying to get
UntouchedInHours to work. Its page says to place it in
local/RT/bin/… But I have no bin inside local/RT. I’m assuming that,
like so many Wiki pages, this is simply not updated for the newer RT
versions? What’s the right path to use under 4.4.1? Thanks. Oh, the
page I’m using:
UntouchedInHours - Request Tracker Wiki

like any custom RT scrip condition: local/lib/RT/Condition/ (you need to
create this directory if not yet done).

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com