I want to learn how to use Scrips, ScripCondiditions and ScripActions in
RT3. I can’t find any docs on how to use the “Custom condition”, “Custom
action preparation code” and “Custom action cleanup code”. I can’t seem to
find docs that explain all this.
Initially, I just want to make RT not send the autoreply to the requester
unless the request came in via email. I mean, I don’t want the auto-reply
sent if I create the request within the GUI. I do want the ticket contents
to go to the requester via email, though.
— Mike R. Prevost