Where does the "From: " address come from?

Hi,

I’ve gotten RT2 up and running. I’ve got my scrips setup to generate mail upon
actions. The only trouble is that the "From: " address and the "Reply-To: "
address in the outgoing mail is wrong.

I’m trying to firgure out what needs to get changed, where, and I’ve looked in
all the places I can think of to look at.

does anyone know where the these to return addresses are set from ?

thanks, and regards,

-Greg

E-Mail: Gregory Hosler gregory.hosler@accessgate.com.sg
Time: 14:28:27

If each of us have one object, and we exchange them,
then each of us still has one object.
If each of us have one idea, and we exchange them,
then each of us now has two ideas.

does anyone know where the these to return addresses are set from ?

Should be a per queue setting. if it’s not set for the specific queue,
it uses the system default as specified by the config file. Should be
in the docs somewhere.

seph

Hi,

I’ve got RT3 installed (recently upgraded from 2-1-69), and I’ve got
a problem with the mailgate. When I send mail in, it gets deferred
and sits in the sendmail queue listing EX_TEMPFAIL as the error code.
However, I don’t see any errors in either the sendmail log or the rt
log (both cranked up to capture debug information). I can see from
the web log that it isn’t getting to talk to the webserver before it
fails.

When I feed a message to mailgate on stdin, it works just fine.

Is there something simple and obvious that I’ve missed?
Alternatively, is there a way to trace through and figure out what’s
failing?

Solaris 2.8, Apache 1.3.26, mod_perl1, mysql 4 w/InnoDB, sendmail
8.11.6 from Sun.

Thanks!

Christopher Manly
Unix Systems Administrator
CIT Systems & Operations
706 Rhodes Hall
Ithaca, NY 14853

When I send mail in, it gets deferred
and sits in the sendmail queue listing EX_TEMPFAIL as the error code.

In my case it was my LDAP authentication from apache that caused the same problem.
After I removed the apache authentication it went through okay.

Also double check that ‘everyone’ has perms to CreateTicket in the appropriate queue.