Hi Ruslan,
Your mail did clarify some doubt in my head about RT but i still have one
more problem i.e., I have a query for selecting tickets with id<2000 and
Requestor.EmailAddress="Ahalya_Nathan@mudnebr.com" .I know that the code
from the Tickets_Overlay_SQL.pm is being referred. What i am unable to
figure out is how does the Users table get referred since the
Requestor.EmailAddress is present in the Users table? Also the Limit
function in the DBIx::SearchBuilder accepts arguments such as TABLE =>
$self->{‘table’}, which i know is the Tickets table.How or where is the
Users table being referred. I can see that the functions for Joining tables
have been done in the _LinkFieldLimit function in the Tickets_Overlay.pm
program. But this function is not being referred at all for selecting
tickets.
Yeah, Tickets*.pm is most hard thing to understand, because it’s very
extended subclass of the DBIx::SB.
There is %FIELDS hash in Tickets_Overlay.pm which contain special
metadata for searches.
There is also %dispatch hash in the same file, that contains links to
functions associated with field type.
So if you have query - q{ id < 2000 and Requestor.EmailAddress =
‘x@y.com’ } then RT do next:
- RT splits it by AGGREGATORS: ‘and’, ‘or’ …
- split parts to $field, $op, $value
- find $field metadata in %FIELDS hash
- fetch field type(ENUM, LINK, …) from metadata
- fetch method link(dispatcher) from %dispatch hash
- run dispatcher method
if $field has ‘.’(like in ‘Requestor.EmailAddress’) then it’s
translated like ‘field_name.field_extension’ and RT parse
field_extension in dispatcher method.
Huh, something like this.
It will be real helpful if you could give me some pointers on this.
May be you want write some “simple” script and you don’t all this
internals, so you can show us small code and place where you don’t
understand what to do.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
Ruslan Zakirov ruslan.zakirov@gmail.com
07/27/2005 11:09 AM
Please respond to
Ruslan Zakirov ruslan.zakirov@gmail.com
To “Ahalya_Nathan@mudnebr.com” Ahalya_Nathan@mudnebr.com
cc rt-users@lists.bestpractical.com
Subject Re: [rt-users] Where does QueryBuilder refer tables?
Hi Ruslan,
The documentation that you gave was very helpful but i am kindoff trying
to
understand this piece of code in the Tickets_Overlay_SQL.pm program.,
$self->SUPER::Limit( FIELD => ‘EffectiveId’,
ENTRYAGGREGATOR => ‘AND’,
OPERATOR => ‘=’,
QUOTEVALUE => 0,
VALUE => ‘main.id’
Could you tell me how this works? What does “main” imply to be? Is the
Limit
function used for retrieving information from the database.
Base class where Limit lives is DBIx::SearchBuilder, see its docs.
Limit method limits colection of records with some condition.
In code you quote RT adds condition to Tickets select and select would
be looking something like:
SELECT main.* FROM Tickets main, … WHERE main.EffectiveId = main.id …
This is required step when you want select Ticket(s) by some condition
and also tickets that was merged.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
Ruslan Zakirov ruslan.zakirov@gmail.com
07/26/2005 06:11 PM
Please respond to
Ruslan Zakirov ruslan.zakirov@gmail.com
To “Ahalya_Nathan@mudnebr.com” Ahalya_Nathan@mudnebr.com
cc rt-users@lists.bestpractical.com,
rt-users-bounces@lists.bestpractical.com
Subject Re: [rt-users] Where does QueryBuilder refer tables?
Hi all,
Could anyone tell me how or which program refers tickets or other
tables
to
display the resultset for Query Builder?. I have been trying to figure
out
how it refers the tables to display the resultset but no luck so far.
It will be very helpful if anyone could give me a suggestion.
Request Tracker Wiki
Request Tracker Wiki
lib/RT/Tickets*.pm
This is only I can say.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
The rt-users Archives
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
–
Best regards, Ruslan.
–
Best regards, Ruslan.
Best regards, Ruslan.
Nathan, please always add list address to Cc.On 7/28/05, Ahalya_Nathan@mudnebr.com Ahalya_Nathan@mudnebr.com wrote:
That was a helpful tip. I will look more into this and get back to you if i
have problems. Thank you.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
Ruslan Zakirov ruslan.zakirov@gmail.com
07/27/2005 12:48 PM
Please respond to
Ruslan Zakirov ruslan.zakirov@gmail.com
To “Ahalya_Nathan@mudnebr.com” Ahalya_Nathan@mudnebr.com
cc rt-devel@lists.bestpractical.com
Subject Re: [rt-users] Where does QueryBuilder refer tables?
On 7/27/05, Ahalya_Nathan@mudnebr.com Ahalya_Nathan@mudnebr.com wrote:
Hi Ruslan,
Your mail did clarify some doubt in my head about RT but i still have one
more problem i.e., I have a query for selecting tickets with id<2000 and
Requestor.EmailAddress="Ahalya_Nathan@mudnebr.com" .I know that the code
from the Tickets_Overlay_SQL.pm is being referred. What i am unable to
figure out is how does the Users table get referred since the
Requestor.EmailAddress is present in the Users table? Also the Limit
function in the DBIx::SearchBuilder accepts arguments such as TABLE =>
$self->{‘table’}, which i know is the Tickets table.How or where is the
Users table being referred. I can see that the functions for Joining
tables
have been done in the _LinkFieldLimit function in the Tickets_Overlay.pm
program. But this function is not being referred at all for selecting
tickets.
Yeah, Tickets*.pm is most hard thing to understand, because it’s very
extended subclass of the DBIx::SB.
There is %FIELDS hash in Tickets_Overlay.pm which contain special
metadata for searches.
There is also %dispatch hash in the same file, that contains links to
functions associated with field type.
So if you have query - q{ id < 2000 and Requestor.EmailAddress =
‘x@y.com’ } then RT do next:
- RT splits it by AGGREGATORS: ‘and’, ‘or’ …
- split parts to $field, $op, $value
- find $field metadata in %FIELDS hash
- fetch field type(ENUM, LINK, …) from metadata
- fetch method link(dispatcher) from %dispatch hash
- run dispatcher method
if $field has ‘.’(like in ‘Requestor.EmailAddress’) then it’s
translated like ‘field_name.field_extension’ and RT parse
field_extension in dispatcher method.
Huh, something like this.
It will be real helpful if you could give me some pointers on this.
May be you want write some “simple” script and you don’t all this
internals, so you can show us small code and place where you don’t
understand what to do.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
Ruslan Zakirov ruslan.zakirov@gmail.com
07/27/2005 11:09 AM
Please respond to
Ruslan Zakirov ruslan.zakirov@gmail.com
To “Ahalya_Nathan@mudnebr.com” Ahalya_Nathan@mudnebr.com
cc rt-users@lists.bestpractical.com
Subject Re: [rt-users] Where does QueryBuilder refer tables?
On 7/27/05, Ahalya_Nathan@mudnebr.com Ahalya_Nathan@mudnebr.com wrote:
Hi Ruslan,
The documentation that you gave was very helpful but i am kindoff
trying
to
understand this piece of code in the Tickets_Overlay_SQL.pm program.,
$self->SUPER::Limit( FIELD => ‘EffectiveId’,
ENTRYAGGREGATOR => ‘AND’,
OPERATOR => ‘=’,
QUOTEVALUE => 0,
VALUE => ‘main.id’
Could you tell me how this works? What does “main” imply to be? Is the
Limit
function used for retrieving information from the database.
Base class where Limit lives is DBIx::SearchBuilder, see its docs.
Limit method limits colection of records with some condition.
In code you quote RT adds condition to Tickets select and select would
be looking something like:
SELECT main.* FROM Tickets main, … WHERE main.EffectiveId = main.id
…
This is required step when you want select Ticket(s) by some condition
and also tickets that was merged.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
Ruslan Zakirov ruslan.zakirov@gmail.com
07/26/2005 06:11 PM
Please respond to
Ruslan Zakirov ruslan.zakirov@gmail.com
To “Ahalya_Nathan@mudnebr.com” Ahalya_Nathan@mudnebr.com
cc rt-users@lists.bestpractical.com,
rt-users-bounces@lists.bestpractical.com
Subject Re: [rt-users] Where does QueryBuilder refer tables?
On 7/27/05, Ahalya_Nathan@mudnebr.com Ahalya_Nathan@mudnebr.com wrote:
Hi all,
Could anyone tell me how or which program refers tickets or other
tables
to
display the resultset for Query Builder?. I have been trying to
figure
out
how it refers the tables to display the resultset but no luck so
far.
It will be very helpful if anyone could give me a suggestion.
Request Tracker Wiki
Request Tracker Wiki
lib/RT/Tickets*.pm
This is only I can say.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
The rt-users Archives
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
–
Best regards, Ruslan.
–
Best regards, Ruslan.
–
Best regards, Ruslan.
Best regards, Ruslan.
Hi all,
Could anyone tell me how or which program refers tickets or other tables
to display the resultset for Query Builder?. I have been trying to figure
out how it refers the tables to display the resultset but no luck so far.
It will be very helpful if anyone could give me a suggestion.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
Hi Ruslan,
The documentation that you gave was very helpful but i am kindoff trying to
understand this piece of code in the Tickets_Overlay_SQL.pm program.,
$self->SUPER::Limit( FIELD => ‘EffectiveId’,
ENTRYAGGREGATOR => ‘AND’,
OPERATOR => ‘=’,
QUOTEVALUE => 0,
VALUE => ‘main.id’
Could you tell me how this works? What does “main” imply to be? Is the Limit
function used for retrieving information from the database.
Base class where Limit lives is DBIx::SearchBuilder, see its docs.
Limit method limits colection of records with some condition.
In code you quote RT adds condition to Tickets select and select would
be looking something like:
SELECT main.* FROM Tickets main, … WHERE main.EffectiveId = main.id …
This is required step when you want select Ticket(s) by some condition
and also tickets that was merged.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
Ruslan Zakirov ruslan.zakirov@gmail.com
07/26/2005 06:11 PM
Please respond to
Ruslan Zakirov ruslan.zakirov@gmail.com
To “Ahalya_Nathan@mudnebr.com” Ahalya_Nathan@mudnebr.com
cc rt-users@lists.bestpractical.com,
rt-users-bounces@lists.bestpractical.com
Subject Re: [rt-users] Where does QueryBuilder refer tables?
Hi all,
Could anyone tell me how or which program refers tickets or other tables
to
display the resultset for Query Builder?. I have been trying to figure
out
how it refers the tables to display the resultset but no luck so far.
It will be very helpful if anyone could give me a suggestion.
Request Tracker Wiki
Request Tracker Wiki
lib/RT/Tickets*.pm
This is only I can say.
Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com
The rt-users Archives
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
–
Best regards, Ruslan.
Best regards, Ruslan.