Where did the colors go?

RT Users
1

When users print rt pages all the nice coloring disappears. Any one know
where this problem is? is it in the web browser, or RT? we tested with ie 6
(win2000),netscape 4.7 (unix) and netscape 7.03 (mac).

Any suggestions welcomed.
Thanks
John

<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”

2

John Gedeon wrote:

When users print rt pages all the nice coloring disappears. Any one know
where this problem is? is it in the web browser, or RT? we tested with ie 6
(win2000),netscape 4.7 (unix) and netscape 7.03 (mac).

99.999% sure it’s not an RT problem.

Browsers can print in color, and you’ve got a good swath of them
there, so I’m not sure what’s wrong.

Have you tried it with other web pages? Other CSS-heavy pages?

-R

3

in the source to each page RT generates, is there a correct link to
your RT css page?On Mon, Mar 24, 2003 at 04:07:35PM -0800, John Gedeon wrote:

When users print rt pages all the nice coloring disappears. Any one know
where this problem is? is it in the web browser, or RT? we tested with ie 6
(win2000),netscape 4.7 (unix) and netscape 7.03 (mac).

Any suggestions welcomed.
Thanks
John

–
<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

4

“JG” == John Gedeon jgedeon@qualcomm.com writes:

JG> When users print rt pages all the nice coloring disappears. Any
JG> one know where this problem is? is it in the web browser, or RT?
JG> we tested with ie 6 (win2000),netscape 4.7 (unix) and netscape
JG> 7.03 (mac).

Style sheets are specific to the presentation medium. I’m guessing RT
doesn’t specify a printer style sheet, or if it does, it is not
colored.

Vivek Khera, Ph.D. Khera Communications, Inc.
Internet: khera@kciLink.com Rockville, MD +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/

5

Browser print settings default not to print background colors (after all you
don’t want to print out somebody’s black background!). In Internet Explorer
go to Tools->Internet Options->Advanced and scroll down to printing. You
should see a checkbox for “Print background colors and images”.----- Original Message -----
From: “Vivek Khera” khera@kcilink.com
To: rt-users@lists.fsck.com
Sent: Tuesday, March 25, 2003 9:35 AM
Subject: Re: [rt-users] Where did the colors go?

“JG” == John Gedeon jgedeon@qualcomm.com writes:

JG> When users print rt pages all the nice coloring disappears. Any
JG> one know where this problem is? is it in the web browser, or RT?
JG> we tested with ie 6 (win2000),netscape 4.7 (unix) and netscape
JG> 7.03 (mac).

Style sheets are specific to the presentation medium. I’m guessing RT
doesn’t specify a printer style sheet, or if it does, it is not
colored.

–
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Vivek Khera, Ph.D. Khera Communications, Inc.
Internet: khera@kciLink.com Rockville, MD +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

6

At 10:31 PM 3/24/2003, Jesse Vincent wrote:

in the source to each page RT generates, is there a correct link to
your RT css page?

my rt url is http://www.example.com/rt
this is from the Listing.html (once it is generated in a browser):

Looks right to me.

James Orr:

Browser print settings default not to print background colors (after all you
don’t want to print out somebody’s black background!). In Internet Explorer
go to Tools->Internet Options->Advanced and scroll down to printing. You
should see a checkbox for “Print background colors and images”.

That fixed the problem in IE. So I will have to now find that setting in
Netscape :).

Thanks all.
John

<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”