I’m running RT V3.2.3, but was briefly playing with RT V3.4.4.
At one point I swear I had a feature/function that provided, in the body of
a ticket, a link that I could click to reveal the outbound correspondence
that had occurred at that particular point in the chronology of the ticket.
Now is that something that is available under V3.2.3 and I just managed
(somehow) to briefly enable and then disable it, or is it part of the
V3.4.4 (that I had running briefly and decided to revert back to V3.2.3 due
to a DB issue)?
Since it’s kind of hard to describe I’ve not had any luck in searching back
through the listserv posts to figure out what I did to enable it.