Where did my nice feature go?

RT Users
1

I’m running RT V3.2.3, but was briefly playing with RT V3.4.4.

At one point I swear I had a feature/function that provided, in the body of
a ticket, a link that I could click to reveal the outbound correspondence
that had occurred at that particular point in the chronology of the ticket.

Now is that something that is available under V3.2.3 and I just managed
(somehow) to briefly enable and then disable it, or is it part of the
V3.4.4 (that I had running briefly and decided to revert back to V3.2.3 due
to a DB issue)?

Since it’s kind of hard to describe I’ve not had any luck in searching back
through the listserv posts to figure out what I did to enable it.

Thanks!

Lee Roth

2

Lee Roth <bwc_lr1 easy48.com> writes:

At one point I swear I had a feature/function that provided, in the body of
a ticket, a link that I could click to reveal the outbound correspondence
that had occurred at that particular point in the chronology of the ticket.

I can only find that outgoing email link when I’m logged into RT as root. Don’t
know if that’s intentional or not, but I keep having to log in and clean up
mistaken tickets while my users learn the queues.

sklutch

3

Lee Roth <bwc_lr1 easy48.com> writes:

At one point I swear I had a feature/function that provided, in the body of
a ticket, a link that I could click to reveal the outbound correspondence
that had occurred at that particular point in the chronology of the ticket.

I can only find that outgoing email link when I’m logged into RT as root. Don’t
know if that’s intentional or not, but I keep having to log in and clean up
mistaken tickets while my users learn the queues.

You need to grant your users the right to ShowOutgoingEmail…