Where are customfields stored?
For example, if I create a custom field and name it “Dev Code” for exmample.
Where does that customfield actually exist in the code base.
Assuming I want to load a customfield, how would I identify it by name? For example the one I called “Dev Code”
Where are customfields stored?
Have you looked at the list of tables in the DB? CustomFields is a table.
For example, if I create a custom field and name it “Dev Code” for exmample.
Where does that customfield actually exist in the code base.
Have you looked at list of files in lib/ dir? lib/RT/CustomField.pm is a module.
Assuming I want to load a customfield, how would I identify it by name? For
example the one I called “Dev Code”
http://bestpractical.com/rt/docs/latest/RT/CustomField.html#LoadByName-Queue-QUEUEID-Name-NAME
Example in the following wiki article answers most of your questions
and is first in the list after searching “custom field”:
http://requesttracker.wikia.com/wiki/ImportCustomFieldValues
Google is also very helpful if you search “load rt custom field”.
Best regards, Ruslan.
Assuming I want to load a customfield, how would I identify it by name?
For example the one I called “Dev Code”
If you want the value of a custom field in a ticket, the easiest way is
$ticket->FirstCustomFieldValue(“Dev Code”);
If you want to do something like write a query that takes into account the
value of a custom field, then you end up doing a join with
ObjectCustomFieldValues and CustomFields
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