rt IN CNAME bob
I have this entry in my system /etc/aliases file.
trial: "|/usr/local/rt2/bin/rt-mailgate --queue ‘Projects’ --action
trial-comment: “|/usr/local/rt2/bin/rt-mailgate --queue ‘Projects’
I ran 'newaliases" after entering it.
In the queue Projects, the Requestor has permission to CreateTicket
I have made this symlink :
ln -s /usr/local/rt2/bin/rt-mailgate /etc/smrsh/rt-mailgate
Currently my Correspond and Comment Address are as follows:
My $WebBaseUrl = “http://rt.mydomain.com”;
I am using sendmail. Apache, mysql and rt2 itself are all installed on
the machine bob.mydomain.com
In my Global Scrips I have:
OnCreate AutoreplyToRequestors with template Autoreply
Whether relevant to this problem or not…
In my /usr/local/rt2/logs, I see this error message a lot:
RT::Action::Notify=HASH(0x8e95e68): Could not send mail for
In theory, with the settings I currently have, I believe if i send an
email@example.com , a ticket should be generated and I should be
As I stated above, this is not the case.
Any ideas what I have forgotten? Any ideas as to where I should look
further to ascertain
the cause of this problem?
rt2 is currently working and is generating emails as per my rules when
tickets are created manually implying that sendmail is functioning
properly, at least in some form.
So yes, any clues as to my downfall?
Thanks in advance