As it’s now been a while since RT4 was released I was wondering when we would see a release of RTIR that will be compatible with RT4, as the RTIR product page hasn’t been updated and it’s been very quiet on the list about it. We are waiting for a RTIR release before updating to RT4.
I accidentally sent this reply only to Alex earlier:
We’re hard at work on it. We prioritize our own internal development work
based on what we hear from our customers. We’re taking the opportunity
to clean and refine a huge chunk of the RTIR internals. With Lifecyles
and IP Address custom fields becoming core RT features in RT4, we’re
able to simplify RTIR, which means that it will be easier to maintain,
customize and extend going forward.
If RTIR on RT4 is a priority for you folks and sponsorship (either in
the form of development work or a support contract) is an option, I’d
be thrilled to chat about how that might work off-list.