When installing Request Tracker It says I'm missing dependencies such as DateTime that are actually installed

RT Users
1

When I go to install Request Tracker and I do make testdeps I get the
following error, but these dependencies are actually installed. I’m at a
lost and any help would be much appreciated. I’m installing on centOS 6.3
and Request Tracker 4.0.17

SOME DEPENDENCIES WERE MISSING.
CORE missing dependencies:
DateTime …MISSING
Can’t locate Data/OptList.pm in @INC (@INC contains:
/usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5
/root/Downloads/rt-4.0.17) at /usr/local/share/perl5/Class/Load.pm line 8.
Log::Dispatch …MISSING
Attempt to reload Class/Load.pm aborted.
MASON missing dependencies:
XML::RSS …MISSING
Attempt to reload DateTime.pm aborted.
make: *** [fixdeps] Error 1

Looking at cpan these are installed
[root@requesttracker rt-4.0.17]# cpan DateTime
CPAN: Storable loaded ok (v2.20)
Reading ‘/root/.cpan/Metadata’
Database was generated on Thu, 22 Aug 2013 19:08:28 GMT
CPAN: Module::CoreList loaded ok (v2.97)
DateTime is up to date (1.03).
[root@requesttracker rt-4.0.17]# cpan Log::Dispatch
CPAN: Storable loaded ok (v2.20)
Reading ‘/root/.cpan/Metadata’
Database was generated on Thu, 22 Aug 2013 19:08:28 GMT
CPAN: Module::CoreList loaded ok (v2.97)
Log::Dispatch is up to date (2.41).
[root@requesttracker rt-4.0.17]# cpan XML::RSS
CPAN: Storable loaded ok (v2.20)
Reading ‘/root/.cpan/Metadata’
Database was generated on Thu, 22 Aug 2013 19:08:28 GMT
CPAN: Module::CoreList loaded ok (v2.97)
XML::RSS is up to date (1.54).
[root@requesttracker rt-4.0.17]#

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2 
    DateTime ...MISSING 
            Can't locate Data/OptList.pm in @INC (@INC contains:

/usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5
/root/Downloads/rt-4.0.17) at /usr/local/share/perl5/Class/Load.pm line 8.

Good things to check are whether multiple perl installs have been done
(to avoid the problem of RT using /path/to/{cpan,perl} but the PATH
lists /some/other/{cpan,perl} first), and whether selinux is stabbing
you in the back yet again. I avoid the vendor perl on Redhat or sed
jobs of such, and install a custom perl to /opt/rt, and only use that
for RT, but care must be taken to only use that version. More elaborate
would be to only use /path/to/{cpan,perl}-5.18.1 and otherwise
specifically versioned command names, but that’s a few extra steps
during the install of perl.

./Configure -des -Dprefix=/opt/rt4 && make test && make install
/opt/rt4/bin/perl -MCPAN -e shell
(then exit that)

export PERL_MM_USE_DEFAULT=1
export PATH=/opt/rt4/bin:$PATH
env PERL=/opt/rt4/bin/perl ./configure
–enable-ssl-mailgate
–with-web-handler=fastcgi
–with-db-type=Pg
–with-web-user=apache --with-web-group=apache --with-rt-group=apache
make fixdeps

…

/opt/rt4/bin/cpan RT::Extension::…

Perlbrew would be another option, or building the custom perl into a
proper software depot, etc, depending on resources available.

‮yad sdrawkcab si yadot

3

I had the same issue installing on a 64 Bit instance of Fedora. I just had
to make sure hte paths were correct and things started working.On Fri, Aug 23, 2013 at 12:42 PM, Jeremy Mates jmates@uw.edu wrote:

    DateTime ...MISSING
            Can't locate Data/OptList.pm in @INC (@INC contains:

/usr/local/lib64/perl5 /usr/local/share/perl5
/usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5
/root/Downloads/rt-4.0.17) at /usr/local/share/perl5/Class/Load.pm line

Good things to check are whether multiple perl installs have been done
(to avoid the problem of RT using /path/to/{cpan,perl} but the PATH
lists /some/other/{cpan,perl} first), and whether selinux is stabbing
you in the back yet again. I avoid the vendor perl on Redhat or sed
jobs of such, and install a custom perl to /opt/rt, and only use that
for RT, but care must be taken to only use that version. More elaborate
would be to only use /path/to/{cpan,perl}-5.18.1 and otherwise
specifically versioned command names, but that’s a few extra steps
during the install of perl.

./Configure -des -Dprefix=/opt/rt4 && make test && make install
/opt/rt4/bin/perl -MCPAN -e shell
(then exit that)

export PERL_MM_USE_DEFAULT=1
export PATH=/opt/rt4/bin:$PATH
env PERL=/opt/rt4/bin/perl ./configure
–enable-ssl-mailgate
–with-web-handler=fastcgi
–with-db-type=Pg
–with-web-user=apache --with-web-group=apache --with-rt-group=apache
make fixdeps

…

/opt/rt4/bin/cpan RT::Extension::…

Perlbrew would be another option, or building the custom perl into a
proper software depot, etc, depending on resources available.

–
yad sdrawkcab si yadot

John J. Boris, Sr.
Online Services
www.onlinesvc.com

4

Hi John,

Could you expound upon what you did to correct your path issue. It’s odd
because when I run make fixdeps, it tries to install the 3 missing
dependencies but then comes back with “they are up to date” So it looks
like it’s finding them but then it still comes back with the missing
dependencies errors.

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5

Ok so I figured it out, I didn’t need to install the missing 3 modules. All
that needed to be installed was OptList.pm. So I dropped to a cpan prompt
and did install Data::OptList . It installed and now all dependencies are
found.

View this message in context: http://requesttracker.8502.n7.nabble.com/When-installing-Request-Tracker-It-says-I-m-missing-dependencies-such-as-DateTime-that-are-actually-d-tp55086p55090.html