When are new users created in RT?

RT Users
1

Hello,

I created a tool in which I can detect and eliminate duplicate users in
RT, and now I am writing a documentation.

I already know that i can create a new user in
Admin/Users/modify.html?id=new and maybe if I add a watcher of a
ticket. My question is: when do I create new users in general except
these given possibilities?

Greetings,

Wolfram

2

Hello,

am Dienstag, 25. J�nner 2011 um 14:14 schrieb Wolfram Heuttemann:

I already know that i can create a new user in
Admin/Users/modify.html?id=new and maybe if I add a watcher of a
ticket. My question is: when do I create new users in general except
these given possibilities?

Most users are autocreated when they write an e-mail to the
rt-address.

You can find them either in you sql-database or doing a seach in rt in
configuration - users - select a user - for users where the user-id
contains “@”

Maybe there is a better way - I have not found it yet.

Best regards,
Jutta