You trolled the list by vaguely complaining about speed and quality, but now
the real issue comes to light, the install and configuration is not easy
enough for you. It seems to me you have forgotten the old adage: fast, good,
cheap, pick any two.
There is an inverse relationship between features and performance. If you
don’t want to spend tens of thousands of dollars to have a consultant design
a PHP system for you or for a contractor to tweak your setup for you, there
are few other options outside of RT. Even if you were to build a PHP system
from scratch, it most likely would not have the features and performance of
this mature product.
Please email me if/when you find a ticketing systems that is easier and
faster than RT. I am genuinely curious because I have not been able to find
GeorgeOn Tuesday 20 August 2002 04:13 am, Maren S. Leizaola wrote:
On Tue, 20 Aug 2002, Dave Rolsky wrote:
On Tue, 20 Aug 2002, Maren S. Leizaola wrote:
Well I’ve optimized the tables when stuff has been deleted but other
that I am using mysql default installation. A totally dedicated
The default mysql config uses very little memory and doesn’t take
advantage of multiple processors as well as it could. Actually tuning
MySQL can have a big impact.
I’d also recommend to anyone that they either use Mason 1.05 or
but not 1.10 or 1.11. 1.12 is also fine except it doesn’t work with
5.00503. The 1.10 and 1.11 releases have memory leaks that can suck
some decent memory, so up- or down-grading is definitely recommended.
you’re not using Mason for other development, there’s little reason to
upgrade from 1.05 for those currently using . 1.12 does offer a lot of
cool new features, but it’s also slower.
Of course, the chances that Mason was the bottleneck in Maren’s case
very small, since RT is most likely going to be DBMS-bound once more
a small number of tickets have been created.
Maybe I am picky our just a lazy admin, but I believe that
system sould be maintainable, should be able install them in a snap,
reconfigure them, see what it is doing. You should be able to rebuild in
under one hour or less from nothing to live.
This was what I was referring to that RT2 has gone in the wrong
The installation is a nightmare if you compare it to just about any
Open source system I have had on my machines during the past 8 years…
Look at what you have above, you have to tune, mysql, mason, the right
version, make sure that mode perl does this, make sure that apache kills
the process after etc…
I don’t doubt that you guys love it and without it you would struggle.
Well maybe it is just me. I like systems software like postfix, Nuke,
do their job and let me get on with what I should be doing.
we await the New Sun
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm