Whats the default encoding on attachments in RT?

I am experiencing this same issue…both .pdf and .doc are corrupt
once they have been save as an attachement in RT.

PhillipFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ruslan U.
Zakirov
Sent: Wednesday, February 11, 2004 8:34 AM
To: James
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Whats the default encoding on attachments in RT?

James wrote:

I’m not sure if this is and RT issue or not, but I’ll ask anyway.

When I attach a document to a ticket in RT 3.06 it appears as
gibberish
when it is received on the other end.

Both Open Office and MS Word ask what type of encoding I would like to
use to open the file with.

Is this something that is set in RT configs??

I think you want update you RT to latest version.

RT should not change binary(Office files are binary) attachments at all.

It should save it as is and send it as is. RT has configs only for text
parts of outgoing emails. RT store text as UTF-8 in DB. WebUI uses only
UTF-8. Outgoing emails could be in any(cofigurable) encoding by default
it’s UTF-8, you can change it to another only if all correspondence feet

in its charset.

So it’s bug.
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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

I’m not sure if this is and RT issue or not, but I’ll ask anyway.

When I attach a document to a ticket in RT 3.06 it appears as gibberish
when it is received on the other end.

Both Open Office and MS Word ask what type of encoding I would like to
use to open the file with.

Is this something that is set in RT configs??

James Whittington
Systems Administrator

Excelorant, LLC
A TM Floyd Affiliate Company
1800 St. Julian Place
P.O. Box 8263
Columbia, SC 29202

803.765.1310 | Phone
800.780.1170 | Toll Free
803.765.1431 | Fax

jwhittington@excelorant.com

I think I remember seeing something in RT_Config about this. Check it out in
there. Maybe search for the term “utf” to get to it quickly.

JSR/

James scripted ::

I’m not sure if this is and RT issue or not, but I’ll ask anyway.

When I attach a document to a ticket in RT 3.06 it appears as gibberish
when it is received on the other end.

Both Open Office and MS Word ask what type of encoding I would like to
use to open the file with.

Is this something that is set in RT configs??


James Whittington
Systems Administrator

Excelorant, LLC
A TM Floyd Affiliate Company
1800 St. Julian Place
P.O. Box 8263
Columbia, SC 29202

803.765.1310 | Phone
800.780.1170 | Toll Free
803.765.1431 | Fax

jwhittington@excelorant.com



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The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

System Administrator
Washington Bible College/Capital Bible Seminary

James wrote:

I’m not sure if this is and RT issue or not, but I’ll ask anyway.

When I attach a document to a ticket in RT 3.06 it appears as gibberish
when it is received on the other end.

Both Open Office and MS Word ask what type of encoding I would like to
use to open the file with.

Is this something that is set in RT configs??

I think you want update you RT to latest version.

RT should not change binary(Office files are binary) attachments at all.
It should save it as is and send it as is. RT has configs only for text
parts of outgoing emails. RT store text as UTF-8 in DB. WebUI uses only
UTF-8. Outgoing emails could be in any(cofigurable) encoding by default
it’s UTF-8, you can change it to another only if all correspondence feet
in its charset.

So it’s bug.