Hi everyone,
I’m a new user to RT (3.0.6) and RTFM (2.0.1) on Red Hat 9, and I’m
getting a persistent error in trying to “modify” a particular article
that has a few custom fields.
Is there a “best way” of reporting what looks like it might be a bug or
following through with this somehow?
Btw - This particular article had this error also when it was created.
It’s main use is a custom field called “Content” that’s a TextSingle
that I’ve started using for holding cut-n-pastes of email’s that are
leads for looking into further.
Did a “refresh” of the initial creation of this article and the error
didn’t occur, it created a new article with the content, but it
truncated most of the content from the “Content” field.
Not sure if that makes sense, I’m really tired. 
Regards and best wishes,
Justin Clift
If it’s any help, I’ve cut-n-pasted the “System Error” page that pops up
when trying to “Modify” the article.
System error
error: Can’t call method “Content” on an undefined value at
/opt/rt/share/html/RTFM/Article/Elements/EditCustomFields line 27.
context:
…
23:
(<%$CustomField->Type%>)
24:
25: % if ($CustomField->Type eq ‘FreeformSingle’) {
26: <input
name=“Article-<%$ArticleObj->Id%>-CustomField-<%$CustomField->Id%>-Value"
27: value=”<%$Values->First->Content%>">
28: % }
29: % elsif ($CustomField->Type eq ‘FreeformMultiple’) {
30:
31: %while (my $value = $Values->Next ) {
…
code stack: /opt/rt/share/html/RTFM/Article/Elements/EditCustomFields:27
g /opt/rt/share/html/RTFM/Article/Edit.html:30
g /opt/rt/share/html/autohandler:182
g
raw error
[ snipped out a whole bunch of newlines here ]
Can’t call method “Content” on an undefined value at
/opt/rt/share/html/RTFM/Article/Elements/EditCustomFields line 27.
Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
line 131
HTML::Mason::Exceptions::rethrow_exception(‘Can’t call method "Content"
on an undefined value at
/opt/rt/share/html/RTFM/Article/Elements/EditCustomFields line 27.^J’)
called at /opt/rt/share/html/RTFM/Article/Elements/EditCustomFields line 27
HTML::Mason::Commands::ANON(‘ArticleObj’,
‘RT::FM::Article=HASH(0x9dd1864)’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9c78b78)’,
‘ArticleObj’, ‘RT::FM::Article=HASH(0x9dd1864)’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x9c78b78)’,
‘ArticleObj’, ‘RT::FM::Article=HASH(0x9dd1864)’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, ‘ArticleObj’,
‘RT::FM::Article=HASH(0x9dd1864)’) called at
/opt/rt/share/html/RTFM/Article/Edit.html line 30
HTML::Mason::Commands::ANON(‘id’, 5, ‘id’, 5) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9c3ad28)’,
‘id’, 5, ‘id’, 5) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x9c3ad28)’, ‘id’, 5,
‘id’, 5) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, ‘id’, 5, ‘id’, 5) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x9dd17bc)’,
‘id’, 5) called at /opt/rt/share/html/autohandler line 182
HTML::Mason::Commands::ANON(‘id’, 5) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x952d9d4)’,
‘id’, 5) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1069
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x952d9d4)’, ‘id’, 5)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 5) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {…}(undef, undef, undef, ‘id’, 5) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {…}(undef, undef, undef, ‘id’, 5) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9dd17bc)’)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x9dd17bc)’) called
at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9dd17bc)’)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 792
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x91cde5c)’,
‘Apache::RequestRec=SCALAR(0x9de7ec0)’) called at /opt/rt/bin/webmux.pl
line 135
eval {…}(‘HTML::Mason::ApacheHandler=HASH(0x91cde5c)’,
‘Apache::RequestRec=SCALAR(0x9de7ec0)’) called at /opt/rt/bin/webmux.pl
line 135
RT::Mason::handler(‘Apache::RequestRec=SCALAR(0x9de7ec0)’) called at -e
line 0
eval {…}(‘Apache::RequestRec=SCALAR(0x9de7ec0)’) called at -e line 0