What right gives Configuration in the left hand menu

RT Users
1

Hi folks,

I’m having some difficulties figuring out why my users can’t get to the
“Configuration” menu in RT. I’ve attempted to google/search the rt-users
list, but am having a difficult time getting what I want.

I’m trying to allow a group of users to have access to configure their
queue specific custom fields. I am probably going about this wrong… and
need some direction…

Let’s say I have a queue called “Support”, I create a group called “Support
Users” and use that to assign the rights to be able to update tickets, own
tickets, etc etc for that queue.

I create a group called “Support Super Users” and this group I want to have
the ability to edit the queue’s templates, scrips, custom fields etc.

I thought you would just go into the configuration tab, select the queue,
and give the “Support Super Users” group access to things like Modify
Custom Field, Modify Scrips Modify Template, etc.

This doesn’t add the “configuration” menu item on the user’s interface…

How does that happen? Are they supposed to go through something else to
modify the custom field attributes of a queue? Or the scrips of a queue?
etc?

Thanks!
Mike.

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

2

They also need ShowConfigTab.

Thomas

3

Hi Kenn,

Yes, that is what I was trying to accomplish. I wasn’t giving “SuperUser”
to the group, the group name was “ Super Users” meaning they
have elevated privleges over a typical “ Users” member.

I just couldn’t find the “ShowConfigTab” I remember reading about that
change when we moved from 3.2.1 → 3.8.10 but for whatever reason I
couldn’t find it. I obviously didn’t look at the global group rights… :frowning:

Thanks for your responses guys.

Mike.On Wed, Nov 30, 2011 at 4:46 PM, Kenneth Crocker kenn.crocker@gmail.comwrote:

Mike,

Unless you trust those user with EVERYTHING, I wouldn’t grant “SuperUser”
to a lot of people. You can grant “ShowConfigTab” to the group you
mentioned and then grant them rights like “ModifyACL”, “ModifyScrips”,
“ModifyTemplates”, etc. without giving away the store.

Hope this helps.

Kenn

On Wed, Nov 30, 2011 at 12:49 PM, Mike Johnson mike.johnson@nosm.cawrote:

Hi folks,

I’m having some difficulties figuring out why my users can’t get to the
“Configuration” menu in RT. I’ve attempted to google/search the rt-users
list, but am having a difficult time getting what I want.

I’m trying to allow a group of users to have access to configure their
queue specific custom fields. I am probably going about this wrong… and
need some direction…

Let’s say I have a queue called “Support”, I create a group called
“Support Users” and use that to assign the rights to be able to update
tickets, own tickets, etc etc for that queue.

I create a group called “Support Super Users” and this group I want to
have the ability to edit the queue’s templates, scrips, custom fields etc.

I thought you would just go into the configuration tab, select the queue,
and give the “Support Super Users” group access to things like Modify
Custom Field, Modify Scrips Modify Template, etc.

This doesn’t add the “configuration” menu item on the user’s interface…

How does that happen? Are they supposed to go through something else to
modify the custom field attributes of a queue? Or the scrips of a queue?
etc?

Thanks!
Mike.

–
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

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Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca