What kinds of skills are required for RT

Hi.

I’m new to this product, and was hoping this list can answer a few
questions on Request Tracker.

Is it necessary to be a *nix systems administrator for RT?
Is it necessary to be DBA for RT?
Is it necessary to be a perl expert to use and upgrade RT?
Can RT be used out of the box or do I need to customize it?

Basically, what kinds of skills do I need to have in order to
install/maintain/upgrade RT on a *nix environment?

Thank you in advance,
Ron

Ron Tyro
Scotiabank Information Commmons, University of Toronto

Hi Ron,

*Is it necessary to be a nix systems administrator for RT?

No, but it helps.

Is it necessary to be DBA for RT?

Definitely not.

Is it necessary to be a perl expert to use and upgrade RT?

To use and administer RT, no. To customize it, that depends - but Perl
knowledge would sure help. Fortunately this list and the contrib section on
the Wiki can help with almost anything.

Can RT be used out of the box or do I need to customize it?

It can be used out of the box. Your workflow and needs will determine
whether it needs to be customized.

*Basically, what kinds of skills do I need to have in order to
install/maintain/upgrade RT on a nix environment?

Once you get past the installation, you don’t need a great deal of skills
unless you plan to customize a lot. If you have access to a decent *nix
admin who happens to know some Perl and database stuff, you’ll be all set.
I am none of the above and have done 2 installs now and our mostly stock RT
has been running (mostly) happily for over a year now.

joe micciche

a message of 23 lines which said:

Is it necessary to be a *nix systems administrator for RT?

To install it, yes. To use it, not at all.

Is it necessary to be DBA for RT?

To install it, it helps. To use it, not at all.

Is it necessary to be a perl expert to use and upgrade RT?

To use it, not at all. To upgrade it, it helps.

Can RT be used out of the box or do I need to customize it?

I use it out of the box on some sites.

Basically, what kinds of skills do I need to have in order to
install/maintain/upgrade RT on a *nix environment?

Ordinary sysadmin skills.