I’m new to this product, and was hoping this list can answer a few
questions on Request Tracker.
Is it necessary to be a *nix systems administrator for RT?
Is it necessary to be DBA for RT?
Is it necessary to be a perl expert to use and upgrade RT?
Can RT be used out of the box or do I need to customize it?
Basically, what kinds of skills do I need to have in order to
install/maintain/upgrade RT on a *nix environment?
Thank you in advance,
Scotiabank Information Commmons, University of Toronto