Hi all,
The only note for the configuration variable in the docs says “hides unset
fields on ticket display”, which I knew from the variable name. But what is
an unset field, and is this on ticket creation as well? How do I unset a
field, or does it mean a field not filled in during ticket creation? I
hoped I could unset a few fields my work will never need, to take away some
clutter, such as ‘time worked’ or the article selection on a ticket reply.
Thanks for any explanations.
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Hi all,
The only note for the configuration variable in the docs says “hides unset
fields on ticket display”, which I knew from the variable name. But what is
an unset field, and is this on ticket creation as well? How do I unset a
field, or does it mean a field not filled in during ticket creation? I
hoped I could unset a few fields my work will never need, to take away some
clutter, such as ‘time worked’ or the article selection on a ticket reply.
Thanks for any explanations.
–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Hi Alex,
When you are looking at the ticket display, the custom fields and their values
are listed, even ones that do not currently have a value. Setting this config
option determines whether empty value fields will be displayed. In 4.4, this
is a per-user preference setting.
Regards,
Ken