What happened to <blank> for columns?

RT Users
1

I no longer see a selectable “” option for column
display. We used this previously to, obviously, pad the
search results for readability.

(4.0.4)

2

Jeff,

You can modify your default search results display in the RT_SiteConfig.pm
file in home/etc.

KennOn Fri, Dec 30, 2011 at 2:28 PM, Jeff Blaine jblaine@kickflop.net wrote:

I no longer see a selectable “” option for column
display. We used this previously to, obviously, pad the
search results for readability.

(4.0.4)

RT Training Sessions (http://bestpractical.com/**services/training.htmlhttp://bestpractical.com/services/training.html
)

  • Boston March 5 & 6, 2012
3

Jeff,

You can modify your default search results display in the
RT_SiteConfig.pm file in home/etc.

Kenn,

I want any user to be able to use to construct
their search results as they want, not just set the
default search result format.> On Fri, Dec 30, 2011 at 2:28 PM, Jeff Blaine <jblaine@kickflop.net mailto:jblaine@kickflop.net> wrote:

I no longer see a selectable "<blank>" option for column
display.  We used this previously to, obviously, pad the
search results for readability.

(4.0.4)
--------
RT Training Sessions
(http://bestpractical.com/__services/training.html
<http://bestpractical.com/services/training.html>)
* Boston  March 5 & 6, 2012

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston — March 5& 6, 2012
4

Jeff,

That’s why I suggested you change your default. If it isn’t offered now,
then when you change your default, it WILL be offered to ALL users.

KennOn Fri, Dec 30, 2011 at 2:48 PM, Jeff Blaine jblaine@kickflop.net wrote:

On 12/30/2011 5:33 PM, Kenneth Crocker wrote:

Jeff,

You can modify your default search results display in the
RT_SiteConfig.pm file in home/etc.

Kenn,

I want any user to be able to use to construct
their search results as they want, not just set the
default search result format.

On Fri, Dec 30, 2011 at 2:28 PM, Jeff Blaine <jblaine@kickflop.net mailto:jblaine@kickflop.net> wrote:

I no longer see a selectable “” option for column
display. We used this previously to, obviously, pad the
search results for readability.

(4.0.4)

RT Training Sessions
(http://bestpractical.com/__**services/training.htmlhttp://bestpractical.com/__services/training.html
<http://bestpractical.com/**services/training.htmlhttp://bestpractical.com/services/training.html

)

  • Boston March 5 & 6, 2012

RT Training Sessions (http://bestpractical.com/**services/training.htmlhttp://bestpractical.com/services/training.html
)

  • Boston — March 5& 6, 2012

RT Training Sessions (http://bestpractical.com/**services/training.htmlhttp://bestpractical.com/services/training.html
)

  • Boston March 5 & 6, 2012
5

Jeff,

That’s why I suggested you change your default. If it isn’t offered now,
then when you change your default, it WILL be offered to ALL users.

Kenn

That doesn’t make a lot of sense to me.

Finally grepping around for NEWLINE, it appears the place
to define offered format string items is:

 share/html/Search/Elements/BuildFormatString

??? (see block below, with very clear stock comment line)

I’m not saying you’re wrong, just that it conflicts with
your answer, and I’m confused. I’ll just play around with
both.

Thank you for the replies!

…snip…

All the things we can display in the format string by default

my @fields = qw(
id QueueName Subject
Status ExtendedStatus UpdateStatus
Type

 OwnerName Requestors Cc AdminCc CreatedBy LastUpdatedBy

 Priority InitialPriority FinalPriority

 TimeWorked TimeLeft TimeEstimated

 Starts      StartsRelative
 Started     StartedRelative
 Created     CreatedRelative
 LastUpdated LastUpdatedRelative
 Told        ToldRelative
 Due         DueRelative
 Resolved    ResolvedRelative

 RefersTo    ReferredToBy
 DependsOn   DependedOnBy
 MemberOf    Members
 Parents     Children

 Bookmark

 NEWLINE

); # loc_qw

…snip…

6

I no longer see a selectable “” option for column
display. We used this previously to, obviously, pad the
search results for readability.

I’m not aware that BLANK was previously included in the select list of
RT, unless your Format already included a BLANK added manually from
the advanced section. It was added to the default list when
4.0/blank-search-column was merged to trunk, and this change will be
in 4.0.5.

-kevin

7

I no longer see a selectable “” option for column
display. We used this previously to, obviously, pad the
search results for readability.

I’m not aware that BLANK was previously included in the select list of
RT, unless your Format already included a BLANK added manually from
the advanced section. It was added to the default list when
4.0/blank-search-column was merged to trunk, and this change will be
in 4.0.5.

It’s quite possible it wasn’t, but did show up in 3.x default
search formatting (pre-selected display fields based on config).

Once deleted from the list of fields to display, it could never
be added back from the web UI. That’s how 4.0.4 is as well.

Great to hear it will be “fixed” (added) in 4.0.5!