"CC" recipients have to be the "CC - Watcher" for a queue. A "CC" on
a ticket is considered an “Other”. This distinction is to separate those
that are ALWAYS interested in copies of correspondence for ALL tickets
(Watcher) in a Queue and those that are only interested in copies of
correspondence on specific tickets, hence, an “other”. You have to have
a notification scrip for both if you want them all to get their copies.
LBNLOn 3/31/2009 7:13 PM, Mark Grob wrote:
I keep having an on going issue with the CC of an correspondence not
getting an email. What are some of the key things I should look over?
I have it currently set to:
Event = On Correspondence
Action = Send correspondence to Requestor and CC.
Template = Correspondence Template.
Comments? It appears to work randomly.
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