Weird search bug

Hi all…

I have gotten RT3 working and imported my tickets from RT2… When I click
on the queue name to see the open and new tickets in that queue, I get this
in the current search critera:
Current search criteria
Queue = Support [delete]
Status = ARRAY(0x8b15234) [delete]

Shouldn’t the Status be something like “Open” or “New”

How can I fix this.

-Jamie

James L. Harrison
harrison@palisadesys.com
Technical Support Engineer
Palisade Systems
515.296.0701

More info:
/Search/Listing.html?ValueOfStatus=open&ValueOfStatus=new&StatusOp=%

That is the URL that it is taking me too…

-Jamie

Well, Jesse…I guess we just replicated it on another host…I’m gonna
search the archives to see if I can find the problem…if that fails, I
guess we’re bughunting?

-JonFrom: “James L. Harrison” harrison@palisadesys.com
To: “Rt-Users (E-mail)” rt-users@lists.fsck.com
Sent: Tuesday, April 15, 2003 3:49 PM
Subject: [rt-users] Weird search bug…

Hi all…

I have gotten RT3 working and imported my tickets from RT2… When I click
on the queue name to see the open and new tickets in that queue, I get
this
in the current search critera:
Current search criteria
Queue = Support [delete]
Status = ARRAY(0x8b15234) [delete]

Shouldn’t the Status be something like “Open” or “New”

How can I fix this.

-Jamie


James L. Harrison
harrison@palisadesys.com
Technical Support Engineer
Palisade Systems
515.296.0701


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

On Tue, Apr 15, 2003 at 04:36:25PM -0500, Jonathan Mischo developed
a new theory of relativity and:

Well, Jesse…I guess we just replicated it on another host…I’m gonna
search the archives to see if I can find the problem…if that fails, I
guess we’re bughunting?

-Jon

We replicated it here too. This happened to us not only on 3.0.1, but
3.0.0 as well. The error only occurs when you click on the queue
but not on the number of tickets.

Queue:
/Search/Listing.html?ValueOfStatus=open&ValueOfStatus=new&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=3&RowsPerPage=50&NewSearch=1

Ticket number:
/Search/Listing.html?ValueOfStatus=new&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=3&RowsPerPage=50&NewSearch=1

Dean

On Tue, Apr 15, 2003 at 04:36:25PM -0500, Jonathan Mischo developed
a new theory of relativity and:

Well, Jesse…I guess we just replicated it on another host…I’m gonna
search the archives to see if I can find the problem…if that fails, I
guess we’re bughunting?

-Jon

We replicated it here too. This happened to us not only on 3.0.1, but
3.0.0 as well. The error only occurs when you click on the queue
but not on the number of tickets.

Queue:

/Search/Listing.html?ValueOfStatus=open&ValueOfStatus=new&StatusOp=%3D&Queue
Op=%3D&ValueOfQueue=3&RowsPerPage=50&NewSearch=1

Ticket number:

/Search/Listing.html?ValueOfStatus=new&StatusOp=%3D&QueueOp=%3D&ValueOfQueue
=3&RowsPerPage=50&NewSearch=1

Dean

Interesting…I didn’t experience this on 3.0.0. Please tell us your
versions for the following:

RT
database type and version
SearchBuilder
Mason
CGI.pm
apache
perl

I’m going to take a shot in the dark and say you’re running pgsql and it’s
7.3.2. Just a random guess…I think this is in the pgsql compat code
somewhere, but I could definitely be wrong.

Thanks,
-Jon

Hi Again,

I don’t recall if I tried that link under 3.0.0… I am almost sure I did…
I have mysql.

-Jamie

Hi Again,

I don’t recall if I tried that link under 3.0.0… I am almost sure I
did…
I have mysql.

-Jamie

Jaime-

Could you check on the other version listed below, please?

Thanks,
-Jon

Interesting…I didn’t experience this on 3.0.0. Please tell us your
versions for the following:

I take that back. My first 3.0 was 3.0.1pre2, so I’ve been running
3.0.1 basically.

Dean

-> Queue:
-> /Search/Listing.html?ValueOfStatus=open&ValueOfStatus=new&StatusOp=%3D&Qu
-> eueOp=%3D&ValueOfQueue=3&RowsPerPage=50&NewSearch=1
->
-> Ticket number:
-> /Search/Listing.html?ValueOfStatus=new&StatusOp=%3D&QueueOp=%3D&ValueOfQu
-> eue=3&RowsPerPage=50&NewSearch=1

Well, offhand, I can see that the first line has ValueStatus=open AND
ValueStatus=new, whereas the bottom one is ValueStatus=new only…
Obviously the double value seems to cause confusion somewhere, which returns
a pointer to an array, rather than the array itself. (Hence the HASHxxxx
thingy) And that’s about where my perl knowledge dries out…

Regards, Jörn Hass
Senior Systems Engineer, Infrastructure.
Internet Solutions
Tel: +27 (11) 575 1000
Fax: +27 (11) 388 3362
E-mail: jorn.hass@is.co.za
WWW: http://www.is.co.za

-> -----Original Message-----
-> From: Dean Kao [mailto:nouveaux@lightconsulting.com]
-> Sent: 15 April 2003 23:37 PM
-> To: Jonathan Mischo
-> Cc: Rt-Users (E-mail)
-> Subject: Re: [rt-users] Weird search bug…
->
-> On Tue, Apr 15, 2003 at 04:36:25PM -0500, Jonathan Mischo developed
-> a new theory of relativity and:
-> > Well, Jesse…I guess we just replicated it on another host…I’m gonna
-> > search the archives to see if I can find the problem…if that fails, I
-> > guess we’re bughunting?
-> >
-> > -Jon
->
-> We replicated it here too. This happened to us not only on 3.0.1, but
-> 3.0.0 as well. The error only occurs when you click on the queue
-> but not on the number of tickets.
->
-> Queue:
-> /Search/Listing.html?ValueOfStatus=open&ValueOfStatus=new&StatusOp=%3D&Qu
-> eueOp=%3D&ValueOfQueue=3&RowsPerPage=50&NewSearch=1
->
-> Ticket number:
-> /Search/Listing.html?ValueOfStatus=new&StatusOp=%3D&QueueOp=%3D&ValueOfQu
-> eue=3&RowsPerPage=50&NewSearch=1
->
-> Dean
-> _______________________________________________
-> rt-users mailing list
-> rt-users@lists.fsck.com
-> http://lists.fsck.com/mailman/listinfo/rt-users
->
-> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

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Here’s my current setup.

RT 3.0.1
database type and version: Mysql 4.0.12
SearchBuilder 0.80
Mason 1.16
CGI.pm 1.75
apache 1.3.27
perl 5.6.1

Dean