Weird issue - web gui logout on comment/reply

RT Users
1

Hello everyone,

Hoping someone else has experienced what I am, so I can get some help.

Whenever I comment or reply to a ticket in the web gui and hit
submit, I get logged out.

When I log back in, I am brought right back to the ticket I was
commenting or replying to.

Any ideas?

thanks in advance.

Shane

I am running RT v. 3.8.0 w/ Apache/2.2.3

2

Are you using https? Is RT configured to use https? We have this
problem when someone tries to access RT with https, but our server is
not det up to handle it properly.

Thank you,
Micah Gersten
onShore Networks
Internal Developer

Shane Ronan wrote:

3

Nope, just http, not httpsOn Aug 4, 2008, at 4:52 PM, Micah Gersten wrote:

Are you using https? Is RT configured to use https? We have this
problem when someone tries to access RT with https, but our server is
not det up to handle it properly.

Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com

Shane Ronan wrote:

Hello everyone,

Hoping someone else has experienced what I am, so I can get some
help.

Whenever I comment or reply to a ticket in the web gui and hit
submit, I get logged out.

When I log back in, I am brought right back to the ticket I was
commenting or replying to.

Any ideas?

thanks in advance.

Shane

I am running RT v. 3.8.0 w/ Apache/2.2.3

The rt-users Archives

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4

Anyone have any ideas about this? Getting logged out whenever I
interact with any ticket in the web-gui.On Aug 4, 2008, at 4:50 PM, Shane Ronan wrote:

Hello everyone,

Hoping someone else has experienced what I am, so I can get some help.

Whenever I comment or reply to a ticket in the web gui and hit
submit, I get logged out.

When I log back in, I am brought right back to the ticket I was
commenting or replying to.

Any ideas?

thanks in advance.

Shane

I am running RT v. 3.8.0 w/ Apache/2.2.3

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

5

At 8/5/2008 07:25 PM, Shane Ronan wrote:

Anyone have any ideas about this? Getting logged out whenever I
interact with any ticket in the web-gui.

Shane,

Try the fix posted by Kenn Crocker yesterday (subject “RT requiring
login for every click”). Involves modifying html/Elements/SetupSessionCookie.

Steve

Stephen Turner
Senior Programmer/Analyst - SAIS
MIT Information Services and Technology (IS&T)