Weird E-mail header issues


#1

I’m running RT-1.3.77 on Redhat 7.1 with Sendmail. I’m seeing some strange
things with the mail notifications from RT. It seems that whenever a
correspondance is sent, no From: address is included. This is causing
correspondences being sent out to be sent without a from field. What’s
happening is that the e-mail being sent is defaulting to Apache@localhost
(when initiated from the web) and mail@localhost (when correspondance is
sent through e-mail). Below is the header from a correspondance sent from
the web. You can see that the From: field does not contain a valid e-mail
address. Any ideas what would cause this?

Received: from nyticket01.corp.worldnow.com ([10.2.1.23]) by
nyexchg01.corp.worldnow.com with SMTP (Microsoft Exchange Internet Mail
Service Version 5.5.2653.13)
id LFVZKKXP; Mon, 21 May 2001 12:19:09 -0400
Received: (from apache@localhost)
by nyticket01.corp.worldnow.com (8.11.2/8.11.2) id f4LGIkA19003;
Mon, 21 May 2001 12:18:46 -0400Date: Mon, 21 May 2001 12:18:46 -0400
Message-Id: rt-215-728.3.63286116341385@WorldNow
From: Allen Barney via RT <>

Thanks.

Eric Mandel
WorldNow


#2

That sounds to me like you haven’t set the queue’s correspondence
or comment address.On Mon, May 21, 2001 at 01:54:39PM -0400, Eric Mandel wrote:

I’m running RT-1.3.77 on Redhat 7.1 with Sendmail. I’m seeing some strange
things with the mail notifications from RT. It seems that whenever a
correspondance is sent, no From: address is included. This is causing
correspondences being sent out to be sent without a from field. What’s
happening is that the e-mail being sent is defaulting to Apache@localhost
(when initiated from the web) and mail@localhost (when correspondance is
sent through e-mail). Below is the header from a correspondance sent from
the web. You can see that the From: field does not contain a valid e-mail
address. Any ideas what would cause this?

Received: from nyticket01.corp.worldnow.com ([10.2.1.23]) by
nyexchg01.corp.worldnow.com with SMTP (Microsoft Exchange Internet Mail
Service Version 5.5.2653.13)
id LFVZKKXP; Mon, 21 May 2001 12:19:09 -0400
Received: (from apache@localhost)
by nyticket01.corp.worldnow.com (8.11.2/8.11.2) id f4LGIkA19003;
Mon, 21 May 2001 12:18:46 -0400
Date: Mon, 21 May 2001 12:18:46 -0400
Message-Id: rt-215-728.3.63286116341385@WorldNow
From: Allen Barney via RT <>

Thanks.

Eric Mandel
WorldNow


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#3

True. I’ve left the Comment Address: blank for all my queues because I have
set it in the config.pm file using the
$CommentAddress="ticket-comments@worldnow.com"; variable. The description
in the file states that this is the default unless overridden in the queue.

It doesn’t appear to be working. When I manually enter an address in the
Comment field in the Queue config, everything works fine. If my memory
serves me correctly, this used to work. I think it only stopped very
recently.

-EricFrom: Jesse [mailto:jesse@fsck.com]
Sent: Monday, May 21, 2001 2:01 PM
To: Eric Mandel
Cc: 'rt-devel@fsck.com’
Subject: Re: [rt-devel] Weird E-mail header issues

That sounds to me like you haven’t set the queue’s correspondence
or comment address.