Webrt timeout

Hello rt-users,

I am having a problem where a webrt session seems to time out without me
clicking the “logout” link. I will log into webrt, and view my queue, even
reply, comment resolve tickets etc. If I later decide to reply to a ticket,
or even update my queue display, I find that sometimes, I have to login to
webrt again? This is a big problem when I reply to a ticket since I don’t
know the session has timed out until I hit send. Then the reply I typed in
is lost.

Anyone have any suggestions?

Thanks!
Tim

Hello rt-users,

I am having a problem where a webrt session seems to time out without me
clicking the “logout” link. I will log into webrt, and view my queue, even
reply, comment resolve tickets etc. If I later decide to reply to a ticket,
or even update my queue display, I find that sometimes, I have to login to
webrt again? This is a big problem when I reply to a ticket since I don’t
know the session has timed out until I hit send. Then the reply I typed in
is lost.

Anyone have any suggestions?

Thanks!
Tim