You should know that if the requestor is a queue member, they won’t
get the requestor copy.
[LIGHT BULB ON]
Okay I think I finally got a clue as to what you meant by the above
statement. If the requestor’s e-mail address is one of the webrt user’s
e-mail address, then no mail (replies) will be sent to them… okay, not
sure I quite understand why at the moment, but now that I understand I can
live with it. We will either leave the webrt user’s e-mail address blank
or set it to the queue’s address as we are never going to send e-mail to
the webrt user’s. They will do all work via the web interface.
Thanks! This is getting interesting.
-Bill