WebRT issues on Macintosh platforms


#1

We just upgraded from 1.0.1 to 1.0.2 and I have noticed a very odd bug in
WebRT that just appeared with 1.0.2. One of our heavy users has a
Macintosh that he uses RT from, which should pose no problem. HOWEVER,
whenever that user replies to a ticket, RT does not send Email for it. It
records the correspondance in the database, it even says everything worked
fine, but no Email is sent.

If the user puts an Email into the manual CC: and BCC: fields those
messages go out, but otherwise it just goes into the bitbucket. The
weirdest part about it is that I can do the exact same thing from Windows
and it is sent EVERY time (and from lynx as well). Are there any changes
in 1.0.2’s webrt that could make this odd problem happen?

-Robert Gash

.----------------- PGP Key: finger gashalot@gashalot.com -----------------.
| Robert Gash | Work - gashalot@fasturl.net |
| Senior Systems Administrator | Personal - gashalot@gashalot.com |
| VenerNet Inc – www.fasturl.net | http://www.gashalot.com |
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#2

I think it may be that the “is a requestor” algorithm got more agressive.
Can the SAME USER logged into a windows box reply to the SAME ticket and see it
sent out properly?

j esseOn Tue, Mar 07, 2000 at 11:13:19PM -0500, Robert Gash wrote:

We just upgraded from 1.0.1 to 1.0.2 and I have noticed a very odd bug in
WebRT that just appeared with 1.0.2. One of our heavy users has a
Macintosh that he uses RT from, which should pose no problem. HOWEVER,
whenever that user replies to a ticket, RT does not send Email for it. It
records the correspondance in the database, it even says everything worked
fine, but no Email is sent.

If the user puts an Email into the manual CC: and BCC: fields those
messages go out, but otherwise it just goes into the bitbucket. The
weirdest part about it is that I can do the exact same thing from Windows
and it is sent EVERY time (and from lynx as well). Are there any changes
in 1.0.2’s webrt that could make this odd problem happen?

-Robert Gash


.----------------- PGP Key: finger gashalot@gashalot.com -----------------.
| Robert Gash | Work - gashalot@fasturl.net |
| Senior Systems Administrator | Personal - gashalot@gashalot.com |
| VenerNet Inc – www.fasturl.net | http://www.gashalot.com |
`---- PGP Key Fprint: 78 5D 64 D2 99 F3 D8 A0 B2 56 DF EF F2 C6 D3 DF ----’


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jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
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I admit that X is the second worst windowing system in the world, but all the
others I’ve used are tied for first.


#3

That’s really weird. Is this using IE4.5, 5.0b3x, or Netscape 4.72? I
haven’t really used IE4.5 or Netscape 4.7x on MacOS, but I’m been using a
Mac as my main machine here for quite a few weeks, without incident.

Running OS9.0.4f3, Internet Explorer 5.0b33 (Build 1972.2), on a G4 Sawtooth
machine, and I’m having less problems than I ever had on my BSD machine.
RT large tables seem to render about 5 or 6 times faster as well using the mac.

Let me know if you need any suggestions, I’ll give you my settings if you like.–On Tuesday, March 7, 2000 11:16 PM -0500 Jesse jesse@pallas.eruditorum.org wrote:

I think it may be that the “is a requestor” algorithm got more agressive.
Can the SAME USER logged into a windows box reply to the SAME ticket and
see it sent out properly?

j esse

On Tue, Mar 07, 2000 at 11:13:19PM -0500, Robert Gash wrote:

We just upgraded from 1.0.1 to 1.0.2 and I have noticed a very odd bug in
WebRT that just appeared with 1.0.2. One of our heavy users has a
Macintosh that he uses RT from, which should pose no problem. HOWEVER,
whenever that user replies to a ticket, RT does not send Email for it. It
records the correspondance in the database, it even says everything worked
fine, but no Email is sent.

If the user puts an Email into the manual CC: and BCC: fields those
messages go out, but otherwise it just goes into the bitbucket. The
weirdest part about it is that I can do the exact same thing from Windows
and it is sent EVERY time (and from lynx as well). Are there any changes
in 1.0.2’s webrt that could make this odd problem happen?

-Robert Gash


.----------------- PGP Key: finger gashalot@gashalot.com
-----------------. | Robert Gash | Work -
gashalot@fasturl.net | | Senior Systems Administrator | Personal


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jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91

I admit that X is the second worst windowing system in the world, but all
the others I’ve used are tied for first.


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Jeffrey H. Johnson - jeff@websitefactory.net - System Administration - TrN
Barnet Worldwide Enterprises - The Website Factory - www.websitefactory.net


#4

On Wed, Mar 08, 2000 at 10:10:53AM -0500, Jeffrey H. Johnson emailed:

That’s really weird. Is this using IE4.5, 5.0b3x, or Netscape 4.72? I
haven’t really used IE4.5 or Netscape 4.7x on MacOS, but I’m been using a
Mac as my main machine here for quite a few weeks, without incident.

Running OS9.0.4f3, Internet Explorer 5.0b33 (Build 1972.2), on a G4 Sawtooth
machine, and I’m having less problems than I ever had on my BSD machine.
RT large tables seem to render about 5 or 6 times faster as well using the mac.

The only Mac/Netscape bug I know about is when using webrt/frames and hitting the refresh request link destroys the top two frames. I remember Jesse telling me that it’s a Mac Netscape frame issue. But I don’t use the frames version very much anymore (too many open tickets). I just tried both IE’s and the frames work properly.

As for your BSD box, are you using the linux binary or the FreeBSD binary? I’m using Netscape 4.6.1/linux running on linux-base-5.2 with much fewer problems. But it still crashes about once a day, whereas Communicator4.72/Mac only crashes on me once a week or so on MacOS9.

Of course, the original report was about sending mail under RT-1.0.2, I’ll have to upgrade and see if I notice any difference in how mail gets sent out.

–clark
still a Mac boy
busy playing with MacOS X: BSD with a Mac GUI who could ask for more?