WebRT 3.2.1

RT Users
1

Hi,

I am trying to install RT 3.2.1. I have satisfied all the dependencies
per the installation. See below:

[root@webrt rt-3.2.1]# make testdeps

/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql

perl:

    5.8.3...found

users:

    rt group (rt)...found

    bin owner (root)...found

    libs owner (root)...found

    libs group (bin)...found

    web owner (www)...found

    web group (www)...found

MASON dependencies:

    Params::Validate 0.02...found

    Cache::Cache ...found

    Exception::Class 1.14...found

    HTML::Mason 1.23...found

    MLDBM ...found

    Errno ...found

    FreezeThaw ...found

    Digest::MD5 2.27...found

    CGI::Cookie 1.20...found

    Storable 2.08...found

    Apache::Session 1.53...found

    XML::RSS ...found

MAILGATE dependencies:

    HTML::TreeBuilder ...found

    HTML::FormatText ...found

    Getopt::Long ...found

    LWP::UserAgent ...found

CLI dependencies:

    Getopt::Long 2.24...found

CORE dependencies:

    Digest::base ...found

    Digest::MD5 2.27...found

    DBI 1.37...found

    Test::Inline ...found

    Class::ReturnValue 0.40...found

    DBIx::SearchBuilder 1.01...found

    Text::Template ...found

    File::Spec 0.8...found

    HTML::Entities ...found

    HTML::Scrubber 0.08...found

    Net::Domain ...found

    Log::Dispatch 2.0...found

    Locale::Maketext 1.06...found

    Locale::Maketext::Lexicon 0.32...found

    Locale::Maketext::Fuzzy ...found

    MIME::Entity 5.108...found

    Mail::Mailer 1.57...found

    Net::SMTP ...found

    Text::Wrapper ...found

    Time::ParseDate ...found

    File::Temp ...found

    Term::ReadKey ...found

    Text::Autoformat ...found

    Text::Quoted 1.3...found

    Tree::Simple 1.04...found

    Scalar::Util ...found

    Module::Versions::Report ...found

DEV dependencies:

    Regexp::Common ...found

    Time::HiRes ...found

    Test::Inline ...found

    Apache::Test ...found

    HTML::Form ...found

    HTML::TokeParser ...found

    WWW::Mechanize ...found

MYSQL dependencies:

    DBD::mysql 2.1018...found

However when I run “make initialize-database” and supply root password
to mysql database I get the following error:

[root@webrt rt-3.2.1]# make initialize-database

/usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba root
–prompt-for-dba-password

In order to create a new database and grant RT access to that database,

this script needs to connect to your mysql instance on localhost as
root.

Please specify that user’s database password below. If the user has no
database

password, just press return.

Password: DBI connect(‘;host=localhost’,‘root’,…) failed: Client does
not support authentication protocol requested by server; consider
upgrading MySQL client at //opt/rt3/sbin/rt-setup-database line 80

Failed to connect to dbi:mysql:;host=localhost as root: Client does not
support authentication protocol requested by server; consider upgrading
MySQL client at //opt/rt3/sbin/rt-setup-database line 80, line
1.

make: *** [initialize-database] Error 255

I can however connect to the Mysql server using root password. Any help
would be appreciated.

Thanks in advance.

Clem Kumah

Operations Manager

Moneysupermarket.com Ltd

Tel: 01244 665 700 ext 2287

DDI: 01244 220617

Mob: 07876 341933

M: clem.kumah@Moneysupermarket.com

W: http://www.moneysupermarket.com
http://www.moneysupermarket.com/

Address: Moneysupermarket House, St David’s Park, Ewloe, Nr
Chester, CH5 3UZ