WebPath problem

RT Users
1

Hi
I’m having some problem after changing the WebPath variable.

I installed an instance of RT 3.6.6 using

Set($WebPath, “/boris”);

in RT_SiteConfig of the test env, to try it.

Everything worked as expected and we moved the environment in
production, dumping and restoring the db.

We removed the WebPath definition, since .

Set($WebPath, “”);

was already defined in RT_Config.pm .

All the path get the change, except for one: in the home page “RT at a
Glance”, in the block “highest priority tickets I own” the Subject field
still has the wrong url.

To fix it, I have to edit it, remove that column from the "Show Columns"
list and them readd it. Doing this procedure fix that.

I did that procedure all for the already existent users but I thought
that the new one will be safe, but Murphy laught at me :expressionless: all the new
have the problem too.

I cleaned cache and looked around, but I’ve learned from my experiments
is that is something in the db that generate the problem.

Now I’m running RT-3.8.2 on debian 4.0 .

Do you have any hint to fix that problem?

Thank you for your attention

Andrea Perotti

smime.p7s (3.27 KB)

2

Hi
I’m having some problem after changing the WebPath variable.

I installed an instance of RT 3.6.6 using

Set($WebPath, “/boris”);

in RT_SiteConfig of the test env, to try it.

Everything worked as expected and we moved the environment in
production, dumping and restoring the db.

We removed the WebPath definition, since .

Set($WebPath, “”);

was already defined in RT_Config.pm .

All the path get the change, except for one: in the home page “RT at a
Glance”, in the block “highest priority tickets I own” the Subject
field
still has the wrong url.

Log in as the root user to edit the global saved search,
which should fix it for your new users.

Some early versions of 3.6 shipped with a bug where the
WebPath was interpolated at install time rather than run time
($RT::WebPath rather than WebPath in initialdata)

-kevin

3

Kevin Falcone ha scritto:

Log in as the root user to edit the global saved search,
which should fix it for your new users.

Thank you very much Kevin for your answer, you solved one big pita in
our current installation, and I have one ticket less in my queue :wink:

cheers

Andrea Perotti
System & Release Engineering
mail : release_engineering@seat.it
Cutaway srl c/o Seat PagineGialle (MI)

smime.p7s (3.27 KB)