Web Submitted Tickets have lots of HTML garbage

RT Users
1

I’m not sure what the issue is here, but when someone submits a ticket
via the web interface the RT queue shows a lot of HTML looking data in
the History area. It looks like it is an attempt to display a link for
viewing the ticket, but it doesn’t quite work out right.

Here is what it looks like:

Thu Dec 09 09:13:10 2004 root - Ticket created [Reply] [Comment]
HREF="/RTIR/Tools/Lookup.html?ticket=18&type=handle&q=MIME-">MIME-Ve
rsion: 1.0X-Mailer:
MIME-to
ols 5.415 (Entity 5.415)

Download(untitled)
text/plain 8b
testtest

I’m running RT 3.2.2 on RHEL3U3, Apache 2.0.52 w/mod_perl 2, PERL 5.8.6.

2

I’m not sure what the issue is here, but when someone submits a ticket
via the web interface the RT queue shows a lot of HTML looking data in
the History area. It looks like it is an attempt to display a link for
viewing the ticket, but it doesn’t quite work out right.

You’ve also installed RTIR. And it looks like a version that doesn’t
work right with RT 3.2
Incidentally, what are Kana using RT for?

Best,
Jesse