Web interface problem


#1

I am new to RT.

I have installed it on Linux RedHat 6.1

I can create queues and users from the command line but when I
try to connect via web interface, the following error is generated in
the httpd error_log:

Undefined subroutine CGI::Vars
[-Date-] [error] [client 192.168.10.2] Premature end of script /
headers /home/httpd/cgi-bin/rt/admin-webrt.cgi

Can anyone help?

Frances


#2

[snip]

 Undefined subroutine CGI::Vars
 [-Date-] [error] [client 192.168.10.2] Premature end of script  /
     headers  /home/httpd/cgi-bin/rt/admin-webrt.cgi

See the FAQ Q2.6:

Q2.6 What do I do when RT can’t find CGI::Vars

Your version of CGI.pm is out of date. Please upgrade to at least version
2.53.

Hope this helps,

CS

Christian Schwarz, F&F UNIX/Linux System Administrator
F&F Computer Anwendungen Tel: 089/51727-0
und Unternehmensberatung GmbH Fax: 089/51727-111
Westendstr. 195 Mail:C.Schwarz@ff-muenchen.de
D-80686 Muenchen http://www.ff-muenchen.de


#3

Is version rt-1-3-18…safe to use?

Jason Truong


#4

Not in production. It’s an interim, development release that’s been tagged as alpha-1. It’s safe to play around with, but I wouldn’t trust customer mail to it.

-jOn Mon, Sep 25, 2000 at 09:30:42AM -0700, Jason truong wrote:

Is version rt-1-3-18…safe to use?

Jason Truong


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#5

“J” == Jesse jesse@fsck.com writes:
J> Not in production. It’s an interim, development release that’s been
J> tagged as alpha-1. It’s safe to play around with, but I wouldn’t
J> trust customer mail to it. -j

Will there be a clear upgrade path to RT2 from 1.3.18?


#6

Not necessarily. The schema is approaching stability, but at this point, I
can’t commit to tools for data migration within the 1.3 development series.
As we get closer to a solid 2.0 release, I’ll put a stake in the ground and after that point, upgrades will be supported.On Mon, Sep 25, 2000 at 01:07:08PM -0400, Robert Spier wrote:

“J” == Jesse jesse@fsck.com writes:
J> Not in production. It’s an interim, development release that’s been
J> tagged as alpha-1. It’s safe to play around with, but I wouldn’t
J> trust customer mail to it. -j

Will there be a clear upgrade path to RT2 from 1.3.18?


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http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
Emacs is a pretty good operating system, but Unix has a better editor.


#7

I’m resorting back to v1.04.
I tried to implement version rt-1-3-18 but could not get it to work.
Is anyone out there running the rt-1.3 versions?

Jason Truong
Junior Systems Administrator
Digital Pipe
(650) 627-5100 ext#5222


#8

In the immortal words of Jason truong (jtruong@digitalpipe.net):

I’m resorting back to v1.04.
I tried to implement version rt-1-3-18 but could not get it to work.
Is anyone out there running the rt-1.3 versions?

1.3 is the “alpha” release of 2.0. It is neither stable nor
feature-complete. Don’t run it in a production environment.

-n

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"Cyberterrorists may be difficult to capture in the act, but from what I know
about people who are highly skilled with computers, they should be easy to
beat up." (–The Onion)
http://www.blank.org/memory/------------------------------------------------


#9

I am new to RT.

I have installed it on Linux RedHat 6.1

I can create queues and users from the command line but when I
try to connect via web interface, the following error is generated in
the httpd error_log:

 Undefined subroutine CGI::Vars
 [-Date-] [error] [client 192.168.10.2] Premature end of script  /
     headers  /home/httpd/cgi-bin/rt/admin-webrt.cgi

Can anyone help?

yes, just start the cgi script on the command line and you will most likely
get an syntax error or die from the perl script.

Greetings
Bernd