I’m sure this has been brought up in the past (I did search the mailing list, but didn’t really come up with much), but I need to come up with a web form for submitting tickets. Does anyone who’s done this before have any recommendations and examples that a newbie could look at. What is the best way to handle this? I am not going to be able to give each user a login to the website, so this is the next best solution I could come up with. I’m trying to get our RT2 installation ready to go live hear shortly and would appreciate any help or examples to look at.
Matt
Matt Millard
Principal Financial Group
Des Moines, IA
IS Server Administration Team
I’m sure this has been brought up in the past (I did search the mailing
list, but didn’t really come up with much), but I need to come up with a
web form for submitting tickets. Does anyone who’s done this before
have any recommendations and examples that a newbie could look at.
What is the best way to handle this? I am not going to be able to give
each user a login to the website, so this is the next best solution I
could come up with. I’m trying to get our RT2 installation ready to go
live hear shortly and would appreciate any help or examples to look at.
Um, there are several CGI apps meant for taking what a user inputs in a
web form and then submitting that to a specific e-mail address. soupermail
comes to mind, but there are others. You could use one of these and build
a simple form that asks the user for his/her email address, subject, and
description of his problem and then uses a CGI to mail this to your
queue’s address. You could even whip up one yourself; it’ll only take a
screenful of perl, php, hell even bash code.
Hope this helps.
http://soupermail.sourceforge.net/index.html