Web Client returns nothing to HTTP GET request

After going through all of the install, when I attempt to open the Web
Interface I get no data. No errors can be found in Apache’s error_log. Is
there another log to check? The install appears successful, the database is
created, httpd -l lists mod_perl and I modified my httpd.conf and config.pm
as mentioned in the INSTALL file.

I search the mailing lists using ht://Dig but did not find anything.

Thanks,
Erik A. Andrejko
EAndrejko@transwesttel.com

Trans-West Network Solutions PH: 602 453 4286
4120 E. Winslow Ave FAX: 602 437 4742
Phoenix AZ 85040

Here is what access_log shows:

[0843][andrejko@twtlnx:/nfs/home/andrejko]$ cat
/www/wwwi.transwesttel.com/logs/access_log | grep /app/rt
calypso.transwesttel.com - - [29/Nov/2001:15:43:55 -0500] “GET /is/app/rt/
HTTP/1.1” 200 684 “-” “Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.5)
Gecko/20011014”
[0843][andrejko@twtlnx:/nfs/home/andrejko]$

Here is what happens when the page is requested:

[0844][andrejko@twtlnx:/nfs/home/andrejko]$ telnet wwwi.transwesttel.com 80
Trying 207.218.8.251…
Connected to wwwi.transwesttel.com.
Escape character is ‘^]’.
GET /is/app/rt/ HTTP/1.0

Connection closed by foreign host.
[0844][andrejko@twtlnx:/nfs/home/andrejko]$

I don’t even get the Apache headers which are:
HTTP/1.1 200 OK
Server: Apache/1.3.22 (Unix) PHP/4.0.6 mod_perl/1.26
Last-Modified: Tue, 06 Nov 2001 23:06:07 GMT
ETag: "c03a-2ac-3be86cdf"
Accept-Ranges: bytes
Content-Length: 684
Connection: close
Content-Type: text/html

Perl is version:

[0845][andrejko@twtlnx:/nfs/home/andrejko]$ which perl
/usr/bin/perl
[0845][andrejko@twtlnx:/nfs/home/andrejko]$ /usr/bin/perl -v

This is perl, v5.6.0 built for i386-linux

Copyright 1987-2000, Larry Wall

Perl may be copied only under the terms of either the Artistic License or
the
GNU General Public License, which may be found in the Perl 5.0 source kit.

Complete documentation for Perl, including FAQ lists, should be found on
this system using man perl' orperldoc perl’. If you have access to the
Internet, point your browser at http://www.perl.com/, the Perl Home Page.

[0846][andrejko@twtlnx:/nfs/home/andrejko]$

Thanks,
Erik

How about either the RT error log or the apache error log?On Fri, Nov 30, 2001 at 08:39:26AM -0700, Erik Andrejko wrote:

Here is what access_log shows:

[0843][andrejko@twtlnx:/nfs/home/andrejko]$ cat
/www/wwwi.transwesttel.com/logs/access_log | grep /app/rt
calypso.transwesttel.com - - [29/Nov/2001:15:43:55 -0500] “GET /is/app/rt/
HTTP/1.1” 200 684 “-” “Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.5)
Gecko/20011014”
[0843][andrejko@twtlnx:/nfs/home/andrejko]$

Here is what happens when the page is requested:

[0844][andrejko@twtlnx:/nfs/home/andrejko]$ telnet wwwi.transwesttel.com 80
Trying 207.218.8.251…
Connected to wwwi.transwesttel.com.
Escape character is ‘^]’.
GET /is/app/rt/ HTTP/1.0

Connection closed by foreign host.
[0844][andrejko@twtlnx:/nfs/home/andrejko]$

I don’t even get the Apache headers which are:
HTTP/1.1 200 OK
Date: Fri, 30 Nov 2001 15:44:16 GMT
Server: Apache/1.3.22 (Unix) PHP/4.0.6 mod_perl/1.26
Last-Modified: Tue, 06 Nov 2001 23:06:07 GMT
ETag: "c03a-2ac-3be86cdf"
Accept-Ranges: bytes
Content-Length: 684
Connection: close
Content-Type: text/html

Perl is version:

[0845][andrejko@twtlnx:/nfs/home/andrejko]$ which perl
/usr/bin/perl
[0845][andrejko@twtlnx:/nfs/home/andrejko]$ /usr/bin/perl -v

This is perl, v5.6.0 built for i386-linux

Copyright 1987-2000, Larry Wall

Perl may be copied only under the terms of either the Artistic License or
the
GNU General Public License, which may be found in the Perl 5.0 source kit.

Complete documentation for Perl, including FAQ lists, should be found on
this system using man perl' orperldoc perl’. If you have access to the
Internet, point your browser at http://www.perl.com/, the Perl Home Page.

[0846][andrejko@twtlnx:/nfs/home/andrejko]$

Thanks,
Erik

-----Original Message-----
From: Ashley Gould [SMTP:agould@aslab.com]
Sent: Thursday, November 29, 2001 10:31 PM
To: Erik Andrejko
Subject: Re: [rt-users] Web Client returns nothing to HTTP GET
request

Perhaps the access_log will give you some clues. If apache is not
giving an error, you must be accessing something. Does anything show up
in the browser at all?

send the RT parts of your httpd.conf.

On Thu, Nov 29, 2001 at 03:29:13PM -0700, Erik Andrejko wrote:

After going through all of the install, when I attempt to open the Web
Interface I get no data. No errors can be found in Apache’s error_log.
Is
there another log to check? The install appears successful, the
database is
created, httpd -l lists mod_perl and I modified my httpd.conf and
config.pm
as mentioned in the INSTALL file.

I search the mailing lists using ht://Dig but did not find anything.

Thanks,
Erik A. Andrejko
EAndrejko@transwesttel.com

Trans-West Network Solutions PH: 602 453 4286
4120 E. Winslow Ave FAX: 602 437 4742
Phoenix AZ 85040


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

[0846][andrejko@twtlnx:/nfs/home/andrejko]$ ls -la /tmp/rt*
-rw-r–r-- 1 root root 0 Nov 29 13:10 /tmp/rt.log.12825.0
-rw-r–r-- 1 root rt 0 Nov 29 13:51 /tmp/rt.log.2051.0
-rw-r–r-- 1 root rt 0 Nov 29 13:51 /tmp/rt.log.2525.0
-rw-r–r-- 1 root rt 28 Nov 29 13:53 /tmp/rt.log.3866.0
-rw-r–r-- 1 root rt 0 Nov 29 13:53 /tmp/rt.log.3868.0
[0906][andrejko@twtlnx:/nfs/home/andrejko]$ cat /tmp/rt*
No $EDITOR variable defined
[0906][andrejko@twtlnx:/nfs/home/andrejko]$

The relevant parts of httpd.conf:

PerlModule Apache::DBI
PerlFreshRestart On
PerlRequire /opt/rt2/bin/webmux.pl

    <Location /is/app/rt>
    SetHandler perl-script
    PerlHandler RT::Mason
    </Location>

The apache error_log shows nothing:

[0908][andrejko@twtlnx:/nfs/home/andrejko]$ cat
/www/wwwi.transwesttel.com/logs/error_log | grep /rt
[0910][andrejko@twtlnx:/nfs/home/andrejko]$ tail
/www/wwwi.transwesttel.com/logs/error_log
[Fri Nov 30 03:27:24 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/y.wav
[Fri Nov 30 03:32:30 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/g.wav
[Fri Nov 30 04:22:23 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/y.wav
[Fri Nov 30 04:37:23 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/g.wav
[Fri Nov 30 10:27:20 2001] [error] [client 207.218.8.123] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/r.wav
[Fri Nov 30 10:27:29 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/r.wav
[Fri Nov 30 10:37:21 2001] [error] [client 207.218.8.123] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/y.wav
[Fri Nov 30 10:37:28 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/y.wav
[Fri Nov 30 10:42:22 2001] [error] [client 207.218.8.123] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/g.wav
[Fri Nov 30 10:42:34 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/g.wav
[0912][andrejko@twtlnx:/nfs/home/andrejko]$

Thanks,
Erik

Erik Andrejko wrote:

Here is what access_log shows:

[0843][andrejko@twtlnx:/nfs/home/andrejko]$ cat
/www/wwwi.transwesttel.com/logs/access_log | grep /app/rt
calypso.transwesttel.com - - [29/Nov/2001:15:43:55 -0500] “GET /is/app/rt/
HTTP/1.1” 200 684 “-” “Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.5)
Gecko/20011014”
[0843][andrejko@twtlnx:/nfs/home/andrejko]$

[0844][andrejko@twtlnx:/nfs/home/andrejko]$ telnet wwwi.transwesttel.com 80
Trying 207.218.8.251…
Connected to wwwi.transwesttel.com.
Escape character is ‘^]’.
GET /is/app/rt/ HTTP/1.0

I don’t even get the Apache headers which are:
HTTP/1.1 200 OK

I’d be a little concerned if Apache sent a HTTP/1.1 response to
a HTTP/1.0 request. Try the telnet request again:

GET /is/app/rt/ HTTP/1.1
Host: wwwi.transwesttel.com

iday, November 30, 2001 3:33 PM

To: Erik Andrejko
Cc: 'rt-users@lists.fsck.com’
Subject: Re: [rt-users] Web Client returns nothing to HTTP GET
request

Erik Andrejko wrote:

Here is what access_log shows:

[0843][andrejko@twtlnx:/nfs/home/andrejko]$ cat
/www/wwwi.transwesttel.com/logs/access_log | grep /app/rt
calypso.transwesttel.com - - [29/Nov/2001:15:43:55 -0500] “GET
/is/app/rt/
HTTP/1.1” 200 684 “-” “Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.5)
Gecko/20011014”
[0843][andrejko@twtlnx:/nfs/home/andrejko]$

[0844][andrejko@twtlnx:/nfs/home/andrejko]$ telnet wwwi.transwesttel.com
80
Trying 207.218.8.251…
Connected to wwwi.transwesttel.com.
Escape character is ‘^]’.
GET /is/app/rt/ HTTP/1.0

I don’t even get the Apache headers which are:
HTTP/1.1 200 OK

I’d be a little concerned if Apache sent a HTTP/1.1 response to
a HTTP/1.0 request. Try the telnet request again:

GET /is/app/rt/ HTTP/1.1
Host: wwwi.transwesttel.com

[1538][andrejko@twtlnx:/nfs/home/andrejko]$ telnet wwwi.transwesttel.com 80
Trying 207.218.8.251…
Connected to wwwi.transwesttel.com.
Escape character is ‘^]’.
GET /is/app/rt/ HTTP/1.1
Host: wwwi.transwesttel.com

Connection closed by foreign host.
[1538][andrejko@twtlnx:/nfs/home/andrejko]$

It seems like something is crashing to me.

I am trying to import a bunch of tickets from the commandline program and
seem to be having difficulty setting priority and keywords when creating
tickets. I am using the following:

/usr/local/rt2/bin/rt --verbose --create --status=open --owner=13 --queue=7
–subject=‘Evaluate Additional Payment
pig’ --priority=25 --keywords+15/20 --noedit

The keywords are never set and the priority remains 0.

i do get the following response:

15/20Ticket 53 created in queue ‘dev::changes’.

Seems a little strange…

Any ideas?

Jeremy

Well, there was a bug in the priority setting code until very recently.
(Post 2.0.9, I believe) Are you using the names or IDs of keywords
and keyword selects? you should be using names…

-jOn Fri, Nov 30, 2001 at 03:26:43PM -0800, Jeremy Freeman wrote:

I am trying to import a bunch of tickets from the commandline program and
seem to be having difficulty setting priority and keywords when creating
tickets. I am using the following:

/usr/local/rt2/bin/rt --verbose --create --status=open --owner=13 --queue=7
–subject=‘Evaluate Additional Payment
pig’ --priority=25 --keywords+15/20 --noedit

The keywords are never set and the priority remains 0.

i do get the following response:

15/20Ticket 53 created in queue ‘dev::changes’.

Seems a little strange…

Any ideas?


Jeremy

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

As for the priority problem that is a bug in the CLI. I think Jesse
said it will be fixed in 2.0.10. But you can fix it now by modifying
the rt script. Find the section that has this line

{{{ Check if we’re creating, if so, create the ticket and be done

In that section is the line
Priority => $priority,
Change that line to
InitialPriority => $priority,

I have never used keywords from the CLI so I can’t help with that
problem.-----Original Message-----
From: Jeremy Freeman [mailto:j.freeman@sporg.com]
Sent: Friday, November 30, 2001 6:27 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] command line bug?

I am trying to import a bunch of tickets from the commandline program
and seem to be having difficulty setting priority and keywords when
creating tickets. I am using the following:

/usr/local/rt2/bin/rt --verbose --create --status=open --owner=13
–queue=7 --subject=‘Evaluate Additional Payment pig’ --priority=25
–keywords+15/20 --noedit

The keywords are never set and the priority remains 0.

i do get the following response:

15/20Ticket 53 created in queue ‘dev::changes’.

Seems a little strange…

Any ideas?

Jeremy