Watcher not receiving mail

Hello,

After i`ve setup up rt2 i tried a lot of features, but i
cannot enable the sending to the watchers. Below you can
find the log, it says “No reciepients found…”. Where does
rt2 look for them? My rt2-crew have the right to “watch” and
they have mail-adresses in the user-definitions.

Greetings,
Bernd

—snip/logfile

Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
921, line 23.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
111, line 23.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x88051a0): Checking condition
OnCreate…
RT::Transaction=HASH(0x88051a0): Prepared NotifyAllWatchers
RT::Action::Notify=HASH(0x89a34fc): No recipients found. Not
sending.
RT::Transaction=HASH(0x88051a0): Committed NotifyAllWatchers

— snip/config.pm

{{{ Outgoing mail configuration

#$MailAlias is a generic alias to send mail to for any
request
#already in a queue.

#RT is designed such that any mail which already has a
ticket-id associated
#with it will get to the right place automatically.

#This is the default address that will be listed in
#From: and Reply-To: headers of mail tracked by RT unless
overridden
#by a queue specific address

$CorrespondAddress="RT::@xxxxxx.de";

$CommentAddress="RT::@xxxxxx.de";

#Sendmail Configuration

$MailCommand defines which method RT will use to try to

send mail

We know that ‘sendmail’ works fairly well.

If ‘sendmail’ doesn’t work well for you, try

‘sendmailpipe’

But note that you have to configure $SendmailPath and add

a -t

to $SendmailArguments

You need to enable scrips to send mail to ticket and queue watchers
and then sign up the relevant users as watchers. The fact that they
have the right to watch things doesn’t mean that they are watching
them.On Wed, Jul 11, 2001 at 04:28:32PM +0200, Bernd Schmidt wrote:

Hello,

After i`ve setup up rt2 i tried a lot of features, but i
cannot enable the sending to the watchers. Below you can
find the log, it says “No reciepients found…”. Where does
rt2 look for them? My rt2-crew have the right to “watch” and
they have mail-adresses in the user-definitions.

Greetings,
Bernd

—snip/logfile

Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
921, line 23.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
111, line 23.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x88051a0): Checking condition
OnCreate…
RT::Transaction=HASH(0x88051a0): Prepared NotifyAllWatchers
RT::Action::Notify=HASH(0x89a34fc): No recipients found. Not
sending.
RT::Transaction=HASH(0x88051a0): Committed NotifyAllWatchers

— snip/config.pm

{{{ Outgoing mail configuration

#$MailAlias is a generic alias to send mail to for any
request
#already in a queue.

#RT is designed such that any mail which already has a
ticket-id associated
#with it will get to the right place automatically.

#This is the default address that will be listed in
#From: and Reply-To: headers of mail tracked by RT unless
overridden
#by a queue specific address

$CorrespondAddress="RT::@xxxxxx.de";

$CommentAddress="RT::@xxxxxx.de";

#Sendmail Configuration

$MailCommand defines which method RT will use to try to

send mail

We know that ‘sendmail’ works fairly well.

If ‘sendmail’ doesn’t work well for you, try

‘sendmailpipe’

But note that you have to configure $SendmailPath and add

a -t

to $SendmailArguments


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years.

Could you clarify what you mean by “enable scrips” ?

You need to enable scrips to send mail to ticket and queue watchers
and then sign up the relevant users as watchers. The fact that they
have the right to watch things doesn’t mean that they are watching
them.

/ Hello,
/>>/
/>/> After i`ve setup up rt2 i tried a lot of features, but i
/>/>> cannot enable the sending to the watchers. Below you can
/>/> find the log, it says “No reciepients found…”. Where does
/>/> rt2 look for them? My rt2-crew have the right to “watch” and
/>/> they have mail-adresses in the user-definitions.
/>/>
/>/> Greetings,
/>/> Bernd
/>/>
/>/>
/>/> —snip/logfile
/>/ /