In our RT setup, we have a ‘staff’ group with people who answer tickets, move tickets to other queues and so on…
Now one of them want to become and AdminCC so he gets informed when new tickets arrive (and so on). I have given the permission of WatchAsAdminCC to the ‘staff’ group, but further they don’t have extra permissions (no Admin menu (ShowConfigTab) nor create/delete/modify of queues (AdminQueue)).
Then how can they add themselves as an AdminCC? Are there any other permissions I need to set that allow this while not exposing too much extra functionality (e.g., the full Admin menu; even if they don’t have the permission to change anything)?