Hi Alex
That line copied exactly from the script.
The whole idea of my script is searching for specific ticket based on
customefiled and refer a newly created ticket to the first ticket which has
the same customfiled value.
First it fills some customfields based on body of the first transaction
and tries then find the first ticket which is similar to that ticket (i.e.
has the same value in one of its customfield) and creates a “Refer To” link
to that ticket.
Concept is very similar to
http://requesttracker.wikia.com/wiki/AddRefersToOnEqualCustomField but
instead of putting the code as a “Scrips” I run it as a standalone perl
script.
I have put my code and some of the errors below
The only thing which might be relevant to this case is, I have one scrips
with user defined condition.
The condition code is in the below table:
return 0 unless $self->TransactionObj->Type eq “Create”;
my $ChatArchiverTo=‘xxxxx@yyyyy.com’;
my $scrip=‘scripname’;
my $TO=“”;
if (defined($self->TransactionObj->Attachments->First->GetHeader(“To”))){
$TO = $self->TransactionObj->Attachments->First->GetHeader(“To”);
}
if($self->TicketObj->Subject =~ m/New App Request/){
return 0;
}
if (($TO =~ /$ChatArchiverTo/i)){
$RT::Logger->debug( “$scrip: $TO found in to”);
return 0;
}
else{
$RT::Logger->debug( “$scrip: $TO was not found in to”);
return 1;
}
my $tickets = new RT::Tickets($RT::SystemUser); # Used to store Ticket
search results
$tickets->LimitQueue(VALUE =>‘Appforall’);
$tickets->LimitSubject(VALUE=>‘New App Request’, OPERATOR=>‘=’);
$tickets->LimitId(VALUE=>3234491,OPERATOR=>‘>’);
$tickets->OrderByCols({FIELD=>‘Id’, ORDER =>‘ASC’});
$tickets->LimitCustomField(CUSTOMFIELD => $afa_req_type,
OPERATOR => "!=",
VALUE => $afa_req_type_type);
while (my $Ticket = $tickets->Next) {
my $customer_id="";
my $app_name="";
my $txns = $Ticket->Transactions;
while (my $txn = $txns->Next ) {
if ($txn->Type ne 'Create'){
next;
}
my $attachments = RT::Attachments->new($txn->CurrentUser);
$attachments->Limit( FIELD => 'TransactionID', VALUE => $txn->id );
$attachments->ContentType (VALUE => 'text/plain');
$attachments->OrderBy( FIELD => 'Id', ORDER => 'ASC' );
while ( my $a = $attachments->Next ) {
if($a->Content =~ /customer_id = (\d+).*app_name =
([^\n]+)/s){
$customer_id=$1;
$app_name=$2;
last;
}
}
}
if ($customer_id eq '' or $app_name eq ''){
print "ERROR: customer_id or app_name for ticket $Ticket->Id did
not find\n";
next;
}
my $ptickets = new RT::Tickets($RT::SystemUser);
$ptickets->LimitQueue(VALUE =>'Appforall');
$ptickets->LimitCustomField(CUSTOMFIELD => $afa_req_type,
OPERATOR => "=",
VALUE => $afa_req_type_type);
$ptickets->LimitCustomField(CUSTOMFIELD => $afa_appname,
OPERATOR => "=",
VALUE => "$app_name");
$ptickets->LimitId(VALUE=>$Ticket->Id,OPERATOR=>'<');
$ptickets->LimitId(VALUE=>3234491,OPERATOR=>'>');
$ptickets->OrderByCols({FIELD=>'Id', ORDER =>'ASC'});
my $pticket_id='';
if (my $PTicket=$ptickets->Next){
$pticket_id=$PTicket->Id;
}
print
$Ticket->Id,“\t”,$customer_id,“\t”,$app_name,“PARENT-----$pticket_id\n”;
if (defined($ARGV[0]) and $ARGV[0] eq 'set'){
$Ticket->AddCustomFieldValue(Field=>$afa_channel,
Value=>$afa_chat,
RecordTransaction=>0);
$Ticket->AddCustomFieldValue(Field=>$afa_req_type,
Value=>$afa_req_type_type,
RecordTransaction=>0);
$Ticket->AddCustomFieldValue(Field=>$afa_customerid,
Value=>$customer_id,
RecordTransaction=>0);
$Ticket->AddCustomFieldValue(Field=>$afa_appname,
Value=>$app_name,
RecordTransaction=>0);
if ($pticket_id ne ''){
$Ticket->AddLink(Type=>‘RefersTo’,Target=>$pticket_id,RecordTransactiosn=>0);
}
}
} # Ticket loop
$RT::Handle->Disconnect();
exit;
[21743] [Mon Dec 22 08:21:54 2014] [warning]: RT::Handle=HASH(0x802572660)
couldn’t execute the query 'SELECT COUNT(DISTINCT main.id) FROM Scrips
main JOIN ObjectScrips ObjectScrips_1 ON ( ObjectScrips_1.Scrip = main.id
) JOIN ScripConditions ScripConditions_2 ON ( ScripConditions_2.id =
main.ScripCondition ) WHERE (ObjectScrips_1.ObjectId = ‘120’ OR
ObjectScrips_1.ObjectId = ‘0’) AND (ObjectScrips_1.Stage =
‘TransactionBatch’) AND (ScripConditions_2.ApplicableTransTypes LIKE
‘%AddLink%’ OR ScripConditions_2.ApplicableTransTypes LIKE ‘%Any%’) AND
(main.Disabled = ‘0’) ’ at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 602.
DBIx::SearchBuilder::Handle::SimpleQuery(RT::Handle=HASH(0x802572660),
“SELECT COUNT(DISTINCT main.id) FROM Scrips main JOIN ObjectSc”…)
called at /usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder.pm line
295
DBIx::SearchBuilder::_DoCount(RT::Scrips=HASH(0x80dd41c18)) called
at /opt/rt4/lib//RT/SearchBuilder.pm line 996
RT::SearchBuilder::_DoCount(RT::Scrips=HASH(0x80dd41c18)) called
at /usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder.pm line 1471
DBIx::SearchBuilder::Count(RT::Scrips=HASH(0x80dd41c18)) called at
/opt/rt4/lib//RT/Scrips.pm line 495
RT::Scrips::_FindScrips(RT::Scrips=HASH(0x80dd41c18), "Stage",
“TransactionBatch”, “Type”, “AddLink”) called at /opt/rt4/lib//RT/Scrips.pm
line 343
RT::Scrips::Prepare(RT::Scrips=HASH(0x80dd41c18), "Type",
“AddLink”, “TransactionObj”, RT::Transaction=HASH(0x80deae7b0), “Ticket”,
undef, “TicketObj”, RT::Ticket=HASH(0x80dd41600), …) called at
/opt/rt4/lib//RT/Scrips.pm line 291
RT::Scrips::Apply(RT::Scrips=HASH(0x80dd41c18), "Stage",
“TransactionBatch”, “TicketObj”, RT::Ticket=HASH(0x80dd41600),
“TransactionObj”, RT::Transaction=HASH(0x80deae7b0), “Type”, “AddLink”,
…) called at /opt/rt4/lib//RT/Ticket.pm line 2598
RT::Ticket::_ApplyTransactionBatch(RT::Ticket=HASH(0x80dd41600))
called at /opt/rt4/lib//RT/Ticket.pm line 2569
RT::Ticket::ApplyTransactionBatch(RT::Ticket=HASH(0x80dd41600))
called at /opt/rt4/lib//RT/Ticket.pm line 2639
RT::Ticket::DESTROY(RT::Ticket=HASH(0x80dd41600)) called at 02.pl
line 149
eval {...} called at 02.pl line 149
(/usr/local/lib/perl5/site_perl/5.14.2/Carp.pm:169)
[82765] [Thu Dec 25 04:19:52 2014] [warning]: RT::Handle=HASH(0x802572648)
couldn’t execute the query ‘SELECT * FROM Tickets WHERE id = ?’ at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 602.
DBIx::SearchBuilder::Handle::SimpleQuery(RT::Handle=HASH(0x802572648),
“SELECT * FROM Tickets WHERE id = ?”, 3330370) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm line 1234
DBIx::SearchBuilder::Record::_LoadFromSQL(RT::Ticket=HASH(0x80beca300),
“SELECT * FROM Tickets WHERE id = ?”, 3330370) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm line 1153
DBIx::SearchBuilder::Record::LoadByCols(RT::Ticket=HASH(0x80beca300), “id”,
3330370) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record/Cachable.pm
line 120
DBIx::SearchBuilder::Record::Cachable::LoadByCols(RT::Ticket=HASH(0x80beca300),
“id”, 3330370) called at /opt/rt4/lib//RT/Record.pm line 396
RT::Record::LoadByCols(RT::Ticket=HASH(0x80beca300), "id",
- called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm line 1168
DBIx::SearchBuilder::Record::LoadById(RT::Ticket=HASH(0x80beca300),
3330370) called at /opt/rt4/lib//RT/Ticket.pm line 146
RT::Ticket::Load(RT::Ticket=HASH(0x80beca300), 3330370) called at
/opt/rt4/lib//RT/Ticket.pm line 2581
RT::Ticket::_ApplyTransactionBatch(RT::Ticket=HASH(0x80becab88))
called at /opt/rt4/lib//RT/Ticket.pm line 2569
RT::Ticket::ApplyTransactionBatch(RT::Ticket=HASH(0x80becab88))
called at /opt/rt4/lib//RT/Ticket.pm line 2639
RT::Ticket::DESTROY(RT::Ticket=HASH(0x80becab88)) called at 02.pl
line 149
eval {...} called at 02.pl line 149
(/usr/local/lib/perl5/site_perl/5.14.2/Carp.pm:169)
[82765] [Thu Dec 25 04:19:52 2014] [warning]: TransactionBatch was fired
on a ticket that no longer exists; unable to run scrips! Call
->ApplyTransactionBatch before shredding the ticket, for consistent
results. (/opt/rt4/lib//RT/Ticket.pm:2588)
From: Alex Peters [mailto:alex@peters.net alex@peters.net]
Sent: Wednesday, December 17, 2014 2:31 PM
To: Payam Poursaied; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] warning message on set ReferTo
I can’t see any obvious problems based on your error messages.
There seems to be a typo in the code. Is that directly copied from your
script?
Have you considered enabling debugging from within your script?
On Thu, 18 Dec 2014 5:04 am Payam Poursaied me@payam124.com wrote:
Hi All
I have created a script which has below command to create a link
$Ticket->AddLink(Type=>‘RefersTo’,Target=>$pticket_id,RecordTransactiosn=>0)
;
When I run the script ReferTo link created, but I got below warning as
well.
RT version 4.2.8
And line 149 of 02.pl is exit line.
Any idea?
[85829] [Wed Dec 17 07:14:20 2014] [warning]: RT::Handle=HASH(0x802572648)
couldn’t execute the query ‘SELECT * FROM Tickets WHERE id = ?’ at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Handle.pm line
602.
DBIx::SearchBuilder::Handle::SimpleQuery(RT::Handle=HASH(0x802572648),
“SELECT * FROM Tickets WHERE id = ?”, 3311056) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm line
1234
DBIx::SearchBuilder::Record::_LoadFromSQL(RT::Ticket=HASH(0x80e255cf0),
“SELECT * FROM Tickets WHERE id = ?”, 3311056) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm line
1153
DBIx::SearchBuilder::Record::LoadByCols(RT::Ticket=HASH(0x80e255cf0), “id”,
3311056) called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record/Cachable.pm
line 120
DBIx::SearchBuilder::Record::Cachable::LoadByCols(RT::Ticket=HASH(0x80e255cf
0), “id”, 3311056) called at /opt/rt4/lib//RT/Record.pm line 396
RT::Record::LoadByCols(RT::Ticket=HASH(0x80e255cf0), “id”, 3311056)
called at
/usr/local/lib/perl5/site_perl/5.14.2/DBIx/SearchBuilder/Record.pm
line 1168
DBIx::SearchBuilder::Record::LoadById(RT::Ticket=HASH(0x80e255cf0),
3311056) called at /opt/rt4/lib//RT/Ticket.pm line 146
RT:
:Load(RT::Ticket=HASH(0x80e255cf0), 3311056) called at
/opt/rt4/lib//RT/Ticket.pm line 2581
RT::_ApplyTransactionBatch(RT::Ticket=HASH(0x80dd1a9f0))
called at /opt/rt4/lib//RT/Ticket.pm line 2569
RT::ApplyTransactionBatch(RT::Ticket=HASH(0x80dd1a9f0))
called at /opt/rt4/lib//RT/Ticket.pm line 2639
RT::DESTROY(RT::Ticket=HASH(0x80dd1a9f0)) called at 02.pl
line 149
eval {…} called at 02.pl line 149
(/usr/local/lib/perl5/site_perl/5.14.2/Carp.pm:169)