Want to show blanks as owner for new tickets instead of 'nobody'

RT Users
1

Hi,

I have just performed an upgrade from 1.0.7 to 2.0.14, and everything seems
OK. However in my old version all new tickets showed ’ ’ as owner but after
the upgrade this is changed into ‘nobody’. It would be preferable to have ’ '
instead since it is much easier to see all not-taken tickets.

Anyone who knows were to configure this ?

//Cheers,

Patrick

Patrick Harlin, SysAdmin
Luleå University of Technology
Sweden

2

maybe change Nobody’s username to ‘’ or something similar?

you can modify Nobody account by being root, configging users, and
searching for Username containing obody.

rickOn Fri, 16 Aug 2002, Patrick Harlin wrote:

Hi,

I have just performed an upgrade from 1.0.7 to 2.0.14, and everything seems
OK. However in my old version all new tickets showed ’ ’ as owner but after
the upgrade this is changed into ‘nobody’. It would be preferable to have ’ ’
instead since it is much easier to see all not-taken tickets.

Anyone who knows were to configure this ?

//Cheers,

Patrick

Patrick Harlin, SysAdmin
Luleå University of Technology
Sweden

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3

Yesterday Rick Rezinas wrote:

maybe change Nobody’s username to ‘’ or something similar?

I suspect That would break code such as the line in the RT module which
says:

$Nobody->LoadByName(‘Nobody’);

Smylers
GBdirect

4

Yesterday Rick Rezinas wrote:

maybe change Nobody’s username to ‘’ or something similar?

I suspect That would break code such as the line in the RT module which
says:

$Nobody->LoadByName(‘Nobody’);

I concur.

I made a similar change for ‘the Boss’ from Nobody to Anybody - go figure
the logic there - and made the necessary changes in the database and code.
I asked for a test and have seen no complaints. As I’m a watcher for
several queues I’ve seen several new tickets come through so I assume both
changes were needed.

Rod
“Open Source Software - Sometimes you get more than you paid for…”