Visibility on issues

hi,

There are a number of people in my company who want to keep aware of issues
being raised through the support system, but don’t need to know the dialogue
or resolution that follows.
Is there any way to set up an admin user so that they get the original
request from the requestor, but no other emails? (we’re currently using RT2,
but may upgrade soon).

regards,
Nik Cain

hi,

There are a number of people in my company who want to keep aware of issues
being raised through the support system, but don’t need to know the dialogue
or resolution that follows.
Is there any way to set up an admin user so that they get the original
request from the requestor, but no other emails? (we’re currently using RT2,
but may upgrade soon).

regards,
Nik Cain


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

On any given queue, create the following scrip:
OnCreate NotifyAdminCcs with template AdminCorrespondence
or
OnCreate NotifyAdminCcs with template Correspondence

Add the manager as admincc for the queue

/rhb

hi,

thanks for the quick reply. I see my problem now, I had scrips for OnComment
and OnCorrespond for AdminCCs as well, which are pretty much superfluous to
my needs really. If I remove them then I’ll have my solution.

Thank you very much, sorry for the trivial question, it was simpler than I
imagined :slight_smile:

nikFrom: Rasmus Br�gger [mailto:Rasmus.Brogger@uni-c.dk]
Sent: Tuesday, August 19, 2003 12:11 PM
To: Nicolas John Cain
Cc: rt-users
Subject: Re: [rt-users] Visibility on issues

On any given queue, create the following scrip:
OnCreate NotifyAdminCcs with template AdminCorrespondence
or
OnCreate NotifyAdminCcs with template Correspondence

Add the manager as admincc for the queue

/rhb

hi,

There are a number of people in my company who want to keep aware of
issues
being raised through the support system, but don’t need to know the
dialogue
or resolution that follows.
Is there any way to set up an admin user so that they get the original
request from the requestor, but no other emails? (we’re currently using
RT2,
but may upgrade soon).

regards,
Nik Cain


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm