Viewing own issues in a queue

RT Users
1

Users A,B,C belong to QAGroup.

What are the minimum permissions required for the users to see only the
issues they submitted to TestQueue, but still be able to see the queue
in the web interface (so they can submit tickets).

I have the TestQueue rights set up now so that Requestor has CommentOnTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments

If I add queue permissions for QAGroup

ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
Watch

then the queue shows up, but they can see everyone’s tickets, not just
their own.

Any help, or pointers appreciated.

Thanks,
Graham

2

The group permissions should be:

SeeQueue
CreateTicket

Joby Walker
ITI SSG, University of Washington

Graham Dunn wrote:

3

Hi!!

When I try to create a ticket by sending an email
(instead of using the web interface), I receive the
following error:

----- The following addresses had permanent fatal
errors -----
“|/usr/local/rt/bin/rt-mailgate --queue general
–action correspond http://linux1.insight.asdf.com/rt”
(reason: 255)
(expanded from: rt@linux1.insight.asdf.com)

----- Transcript of session follows -----
/usr/local/rt/bin/rt-mailgate invoked improperly

No url provided to mail gateway!
554 5.3.0 unknown mailer error 255

Any pointers would be highly appreciated!!

Thanks!
JP.

Yahoo! Mail - PC Magazine Editors’ Choice 2005

4

Jim,

It looks like you are missing a --url in your syntax:

instead of:
“|/usr/local/rt/bin/rt-mailgate --queue general --action correspond
http://linux1.insight.asdf.com/rt”

use this:
“|/usr/local/rt/bin/rt-mailgate --queue general --action correspond
–url http://linux1.insight.asdf.com/rt”

Note the --url in the command :slight_smile:

Dave Kettmann
NetLogic
314-266-4000-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of JP
Chilumula
Sent: Wednesday, November 02, 2005 5:38 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Mail problem

Hi!!

When I try to create a ticket by sending an email
(instead of using the web interface), I receive the
following error:

----- The following addresses had permanent fatal
errors -----
“|/usr/local/rt/bin/rt-mailgate --queue general
–action correspond http://linux1.insight.asdf.com/rt”
(reason: 255)
(expanded from: rt@linux1.insight.asdf.com)

----- Transcript of session follows -----
/usr/local/rt/bin/rt-mailgate invoked improperly

No url provided to mail gateway!
554 5.3.0 unknown mailer error 255

Any pointers would be highly appreciated!!

Thanks!
JP.

Yahoo! Mail - PC Magazine Editors’ Choice 2005

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5

JP Chilumula wrote:

----- The following addresses had permanent fatal
errors -----
“|/usr/local/rt/bin/rt-mailgate --queue general
–action correspond http://linux1.insight.asdf.com/rt”
(reason: 255)
(expanded from: rt@linux1.insight.asdf.com)

I am missing the “–url”. IIRC, invocation should be:

“|/usr/local/rt/bin/rt-mailgate --queue general --action correspond --url http://linux1.insight.asdf.com/rt”

HTH,
kai

Kai ‘wusel’ Siering eMail @ home: wusel@uu.org
»Do, wat Du wullt, de Lüüd snakt doch.«